Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Raphaël KUBLER

IT and Software Engineering Associate Director

Home Experiences Education Skills Interests
Download my PDF resume
Raphaël KUBLER
52 years old
Driving License
Valbonne (06560) France
Contact me
Professional Status
Employed
Just looking around
About Me
Associate Director in charge of a worldwide structure providing support and services on systems with strong SLAs and demanding customers

Particularly interested in the management of complex organisation supporting complex products with very severe constraints

Strong technical and architectural background with lot of migrations managed on high availability systems
Resume created on DoYouBuzz
Experiences

Head of Platform eXcellence, Test Systems & Customer Services

Amadeus
Since April 2021
  • Leading a division of 140+ IT engineers in multiple locations around the globe with follow responsibilities :
  • Internal and customer support and services for Amadeus tes systems
  • Customer Care Support for premium customers
  • Monitor Service Desk performances through KPIs and Surveys
  • Identify new services with business associated values
  • Development of support and customer tools to deliver and improve the services
  • Management of major projects impacting the test systems like GDPR or migration to the cloud.
  • End to End Validation of the new Amadeus Cloud Platform
  • Define governance and KPIs to improve quality and stability of the new Amadeus cloud platform
  • Development and management of the chaos toolkit and load testing solutions
  • Supervise the IT Service Continuity Management and Business Continuity management in collaboration with the core platform teams to define the architecture of the solution.
  • Identify and build development plans for the Senior managers, managers and staff
  • Manage within division budget including outsourcing activities
  • Lead the development and execution of the department strategy and annual operating plans
  • Interacts with internal and/or external leaders, including senior managers, directors or vice presidents
  • Since July 2017 , I am in charge of group of different teams with 160 engineers over France, Germany, United States, United Kingdom, India, Australia and United Arab Emirates.
  • This group is responsible of Incident management, problem management and change management on internal and customers validation platforms.
  • The group is in charge of the governance of the test systems including lifecycle and usage definition, transformation projects management and chaos engineering and resiliency testing.
  • Development of all the tools needed to deliver all these services are also in the scope of my department
  • The group is working closely with R&D, Marketing, Product Engineering and Implementation groups and Operation teams
Company Description
Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.
Company website
http://www.amadeus.com
  • I was in charge of group of different teams with 140 engineers over France, Germany, United States, United Kingdom, India, Australia and United Arab Emirates.
  • This group is responsible of the provide tools, services, support and expertise for operability, releases management and packaging and platform management of Amadeus products in order to provide integrity and usability of platforms delivered for validation to Customers or R&D teams.
  • The group is working closely with R&D, Marketing, Product Engineering and Implementation groups and Operation teams.
Detailed Description
  • Define the life cycles of our deployment units in a consistent and homogeneous way
  • Specify, Coordinate and develop the solution to support and manage the overall test platforms needs to improve agility and quality of our products
  • Manage and provide test environments for the different development cycle phases (Development, Integration, Qualification, User Acceptance Tests, Customer Validation Tests) for all Amadeus technological stacks (Mobile, Java Front-End, Java Back-end, C++)
  • Provide guidelines and recommendations for operability, deployments & application management support in collaboration with production team
  • Ensure ITIL principles to maintain usability and setup KPI and participate directly in the coordination of major activities related to platforms
  • Communicate with R&D teams, Operation and Customers Facing organisations (ACO, SMC, Extended Account Teams …) or customers directly.
  • Drive the definition of a strategy and technology direction and ensure it aligns with business goals, enterprise architecture directions and performance impacts and constrains regarding system and end user performances
  • Define performance testing strategies to support integration of new technical stacks and impacts on performance methodologies, tooling, training needs
  • Create and Maintain the Software Performance Development Lifecycle
  • Provide the application to manage non functional requirements in Development cycle
  • Ensure product high responsiveness, reliability & operability with HW resource optimization: performance regression, performance optimization & tuning
  • This group has an established presence in all different sites (Boston, Sydney, London, Dubai, Dallas, Bad Homburg, Bangalore and Nice, and will maintain an R&D infrastructure in all the major development of R&D sites.
Company Description
Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.
Company website
http://www.amadeus.com
  • I was in charge of group of 10 teams with 90 engineers over France, Germany, United States, United Kingdom, India and Australia.
  • This group is responsible of the provide tools, services, support and expertise for operability, releases management and packaging and platform management of Amadeus products following ITIL processes in close relationship with development, qualification and Operational teams.
  • The objective is to rationalise the toolset and methodology used to gain efficiency in the R&D activities.
Detailed Description
  • Teams Activities:
    • Manage and provide test environments for the different development cycle phases (Development, Integration, Qualification, User Acceptance Tests, Customer Validation Tests) for all Amadeus technological stacks (Mobile, Java Front-End, Java Back-end , C++)
    • Provide self-services to configure, package, deploy and control Amadeus products on platforms
    • Provide guidelines and recommendations for operability, deployments & application management support in collaboration with production team
    • Provide the application to manage non functional requirements in Development cycle
    • Ensure product high responsiveness, reliability & operability with HW resource optimization: performance regression, performance optimization & tuning
    • Design, maintain and implement custom load tools in Java/J2EE.
    • Coordination for production patches and packages
  • Personal Activities:
    • People management
    • Budget Management
    • Contributor in transformation streams to rationalize software engineering tools and methodology in Amadeus
      • Project Sponsor on several IT Projects
Company Description
Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.
Company website
http://www.amadeus.com
  • In this position, I am responsible of group of 7 teams with 60 engineers over France, United States and India.
  • This group is responsible of the development support activities for the 4000+ engineers working on Amadeus Altea Suite, Amadeus Reservation System, Web and Mobile applications.
  • The mission of this group is to provide tools, governance, processes, services and support during all phases of development activities (coding, testing, releasing, design, ...) for C++ , Java, Web and Mobile developers.
Detailed Description
  • Personal Activities:
    • Service organization and rationalization
    • Internal consultant for security
    • Contributor in development transformation streams to rationalize software engineering tools and methodology in Amadeus
    • Project Management on several IT Projects
  • Teams Activities:
    • Administration, Training & Support for Software Configuration Management systems
    • Support of the development environment for +4000 developers
    • Development of the build frameworks for C++, Java, Web and Mobile projects
    • Development & Improvement of the build factory using Maven, Jenkins, Nexus, Sonar
    • Manage and provide test environments for the different development cycle phases (Development, Integration, Qualification, User Acceptance Tests, Customer Validation Tests) for Java and Mobile applications
    • Design, maintain and implement custom load tools in Java/J2EE.
    • Coordination for production patches and packages
Company Description
Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.
Company website
http://www.amadeus.com
  • Unit Manager in charge of 6 teams with a total of 45 engineers dispatched in France, United State and India.
  • Teams activities:
    • Software configuration management for 700 developers
    • Support and enhancements of the build factory and development environment for 700 developers with thousands of builds per week.
    • Management of 300 test environments with thousands of load per week.
    • Coordination for production patches and packages with thousands of deliveries to production per year.
Detailed Description
  • Team Management and Organization
    • In charge of Contractor and Supplier contracts management
    • Manage the transfer of Level 1 and Level 2 activities in Bangalore and follow the sun implementation using US center
    • Training and career management for internal employee
    • Impose ITIL and Lean methodology in service teams to increase service quality and costs
    • Coordination and coaching of Team Leaders
  • Technical Project Management
    Manage key technical migrations for Amadeus Sales and e-Commerce Platform
    • Manage Clearcase migration from 2003-06 to V7.1
    • Manage intranet migration from Weblogic 7 to Weblogic 10 including JVM upgrade
    • Manage database migration from SQL 2000 to SQL 2008
    • Manage migration from Ant to Maven of projects with millions of line of codes
    • Manage monitoring implementation project
  • Design, tooling and architecture
    • Redesign of architecture of the build factory
    • Development & Improvement of the build factory using Maven, Jenkins, Nexus, Sonar ...
    • High availability and scalability build chain
    • Design, maintain and implement custom load tools in Java/J2EE.
    • Manage and provide test environments for the different development cycle phases (Development, Integration, Qualification, User Acceptance Tests, Customer Validation Tests).
Company Description
Amadeus is a leading transaction processor for the travel and tourism industry, providing transaction processing power and technology solutions to both travel providers and travel agencies.
The Sales & e-Commerce Platforms division is responsible for the delivery of Amadeus’ entire range of Sales and e-Commerce Platforms: the web offering for airlines, travel agencies, and hoteliers; the corporate self-booking tool; the Amadeus Selling Platform front-office and portal for Travel Agencies, Altéa Reservation Desktop for airline call centres, airport and city ticket offices, and also Checkmytrip.com.
Company website
http://www.amadeus.com/amadeus/amadeus.html
  • Unit Manager of the third level of support in charge of the application, web and SQL servers for Amadeus e-Commerce Division
    • Problem and Incident management
    • Creation and adaptation of tooling
    • Training of developers and operators
    • PCI-DSS Certification
Detailed Description
  • Team Management and Organisation
    • Create team of 10 people to handle third level of support
    • Management of contractors
    • Re-organization of on-call strategy with developments managers
  • Production support and Technical Projects
    • Migration from Weblogic 7 to Weblogic 10 including JDK
    • Specification of business and technical monitoring on platforms
    • Design and support of load and roll-back procedures
    • Level 1,2 and 3 support for customer validation environments
    • PCI-DSS certification for e-Commerce part
    • Design and support of load and roll-back procedures
  • Design, tooling, architecture and training
    • Design and development of troubleshooting. reporting and support tools
    • Training of developers on Operational concepts, constraints and security
    • Consulting on architecture and infrastructure
Company Description
Amadeus is a leading transaction processor for the travel and tourism industry, providing transaction processing power and technology solutions to both travel providers and travel agencies.
The Sales & e-Commerce Platforms division is responsible for the delivery of Amadeus’ entire range of Sales and e-Commerce Platforms: the web offering for airlines, travel agencies, and hoteliers; the corporate self-booking tool; the Amadeus Selling Platform front-office and portal for Travel Agencies, Altéa Reservation Desktop for airline call centres, airport and city ticket offices, and also Checkmytrip.com.
  • Software Engineer
    • Write Specification of changes on different modules of Amadeus e-Commerce Products
    • Development of new features on different modules of Amadeus e-Commerce Products
    • Technical contact point in the team
    • Coaching of Junior developers
Detailed Description
  • Development
    • Development of SQL scripts and HMTL pages
    • Development in Java/J2EE of new features based on specifications
    • Profiling and code review
    • Maintenance of the modules
    • Manage production critical incident during On-call weeks
    • Owner of local installation procedure and tool for the full team
  • Team Management and Architecture
    • Backup of team leader to manage incident, sizing,
    • Technical contact point and architect for the team with architectural review and training to all developers in the team
    • Design architecture of the JMS asynchronous framework.
  • Software Engineer
    • Write Specification of changes on different modules of Amadeus e-Commerce Products
    • Development of new features on different modules of Amadeus e-Commerce Products
Detailed Description
  • Development
    • Migration of modules from C++ to Java
    • Development of SQL scripts and HMTL pages
    • Development in Java/J2EE of new features based on specifications
    • Profiling and code review
    • Maintenance of the modules
  • Software Engineer
    • Visual Basic and C++ development on multiple client/server project
    • Database developers
Resume created on DoYouBuzz