Raphaël KUBLER
IT and Software Engineering Associate Director
52 years old
Driving License
Valbonne (06560) France
Professional Status
Employed
Just looking around
About Me
Associate Director in charge of a worldwide structure providing support and services on systems with strong SLAs and demanding customers
Particularly interested in the management of complex organisation supporting complex products with very severe constraints
Strong technical and architectural background with lot of migrations managed on high availability systems
Particularly interested in the management of complex organisation supporting complex products with very severe constraints
Strong technical and architectural background with lot of migrations managed on high availability systems
Head of Platform eXcellence, Test Systems & Customer Services
Amadeus
Since April 2021
- Leading a division of 140+ IT engineers in multiple locations around the globe with follow responsibilities :
- Internal and customer support and services for Amadeus tes systems
- Customer Care Support for premium customers
- Monitor Service Desk performances through KPIs and Surveys
- Identify new services with business associated values
- Development of support and customer tools to deliver and improve the services
- Management of major projects impacting the test systems like GDPR or migration to the cloud.
- End to End Validation of the new Amadeus Cloud Platform
- Define governance and KPIs to improve quality and stability of the new Amadeus cloud platform
- Development and management of the chaos toolkit and load testing solutions
- Supervise the IT Service Continuity Management and Business Continuity management in collaboration with the core platform teams to define the architecture of the solution.
- Identify and build development plans for the Senior managers, managers and staff
- Manage within division budget including outsourcing activities
- Lead the development and execution of the department strategy and annual operating plans
- Interacts with internal and/or external leaders, including senior managers, directors or vice presidents
