Raphaël KUBLER
IT and Software Engineering Associate Director
52 years old
Driving License
Valbonne (06560) France
Professional Status
Employed
Just looking around
About Me
Associate Director in charge of a worldwide structure providing support and services on systems with strong SLAs and demanding customers
Particularly interested in the management of complex organisation supporting complex products with very severe constraints
Strong technical and architectural background with lot of migrations managed on high availability systems
Particularly interested in the management of complex organisation supporting complex products with very severe constraints
Strong technical and architectural background with lot of migrations managed on high availability systems
Head of Platform eXcellence, Test Systems & Customer Services
Amadeus
Since April 2021
- Leading a division of 140+ IT engineers in multiple locations around the globe with follow responsibilities :
- Internal and customer support and services for Amadeus tes systems
- Customer Care Support for premium customers
- Monitor Service Desk performances through KPIs and Surveys
- Identify new services with business associated values
- Development of support and customer tools to deliver and improve the services
- Management of major projects impacting the test systems like GDPR or migration to the cloud.
- End to End Validation of the new Amadeus Cloud Platform
- Define governance and KPIs to improve quality and stability of the new Amadeus cloud platform
- Development and management of the chaos toolkit and load testing solutions
- Supervise the IT Service Continuity Management and Business Continuity management in collaboration with the core platform teams to define the architecture of the solution.
- Identify and build development plans for the Senior managers, managers and staff
- Manage within division budget including outsourcing activities
- Lead the development and execution of the department strategy and annual operating plans
- Interacts with internal and/or external leaders, including senior managers, directors or vice presidents
Associate Director - Head of Customers, tests systems & Lifecycle services
Amadeus
July 2017
to March 2021
- Since July 2017 , I am in charge of group of different teams with 160 engineers over France, Germany, United States, United Kingdom, India, Australia and United Arab Emirates.
- This group is responsible of Incident management, problem management and change management on internal and customers validation platforms.
- The group is in charge of the governance of the test systems including lifecycle and usage definition, transformation projects management and chaos engineering and resiliency testing.
- Development of all the tools needed to deliver all these services are also in the scope of my department
- The group is working closely with R&D, Marketing, Product Engineering and Implementation groups and Operation teams
Head of Customers, Tests System & Lifecycle Services
Amadeus
January 2016
to June 2017
Full-time
Sophia Antipolis
France
- I was in charge of group of different teams with 140 engineers over France, Germany, United States, United Kingdom, India, Australia and United Arab Emirates.
- This group is responsible of the provide tools, services, support and expertise for operability, releases management and packaging and platform management of Amadeus products in order to provide integrity and usability of platforms delivered for validation to Customers or R&D teams.
- The group is working closely with R&D, Marketing, Product Engineering and Implementation groups and Operation teams.
Head of Application Platform Management
Amadeus
August 2013
to December 2015
Full-time
Sophia Antipolis
France
- I was in charge of group of 10 teams with 90 engineers over France, Germany, United States, United Kingdom, India and Australia.
- This group is responsible of the provide tools, services, support and expertise for operability, releases management and packaging and platform management of Amadeus products following ITIL processes in close relationship with development, qualification and Operational teams.
- The objective is to rationalise the toolset and methodology used to gain efficiency in the R&D activities.
Head of Development Support
Amadeus IT Group
January 2013
to August 2013
Full-time
Sophia-Antipolis
France
- In this position, I am responsible of group of 7 teams with 60 engineers over France, United States and India.
- This group is responsible of the development support activities for the 4000+ engineers working on Amadeus Altea Suite, Amadeus Reservation System, Web and Mobile applications.
- The mission of this group is to provide tools, governance, processes, services and support during all phases of development activities (coding, testing, releasing, design, ...) for C++ , Java, Web and Mobile developers.
Unit Manager, Software Deliveries Engineering
Amadeus IT Group
April 2009
to December 2012
Full-time
Sophia Antipolis
- Unit Manager in charge of 6 teams with a total of 45 engineers dispatched in France, United State and India.
- Teams activities:
• Software configuration management for 700 developers
• Support and enhancements of the build factory and development environment for 700 developers with thousands of builds per week.
• Management of 300 test environments with thousands of load per week.
• Coordination for production patches and packages with thousands of deliveries to production per year.
Production Support Unit Manager
Amadeus IT Group
November 2004
to March 2009
Full-time
Sophia Antipolis
- Unit Manager of the third level of support in charge of the application, web and SQL servers for Amadeus e-Commerce Division
• Problem and Incident management
• Creation and adaptation of tooling
• Training of developers and operators
• PCI-DSS Certification
Software Engineer
Amadeus
December 2002
to October 2004
Full-time
Sophia-Antipolis
- Software Engineer
• Write Specification of changes on different modules of Amadeus e-Commerce Products
• Development of new features on different modules of Amadeus e-Commerce Products
• Technical contact point in the team
• Coaching of Junior developers
Software Engineer
Neurocom
August 2000
to November 2002
Full-time
Sophia-Antipolis
- Software Engineer
• Write Specification of changes on different modules of Amadeus e-Commerce Products
• Development of new features on different modules of Amadeus e-Commerce Products
Software Engineer
Cap Gemini Ernst & Young
January 1998
to January 2000
Full-time
PARIS
- Software Engineer
• Visual Basic and C++ development on multiple client/server project
• Database developers
Maths & Physics
-
Eclipse, Intellij, Visual Studio, Visual Code
Good
-
Build Tools, Continuous Integration, Continuous deployment
Advanced
-
Clearcase, VSS, Git, GitHub, BitBucket
Good
-
Weblogic, IPlanet, Apache, IIS, Tomcat
Advanced
-
Maven, Ant, Nexus, Jenkins Pipeline, Sonar
Good
-
Mobile development, PCloudy
Intermediate
-
Openshift, Kubernetes, Docker
Intermediate
-
Dynatrace, Gatling, Prometheus
Good
-
Monitoring
Advanced
- Hardware
-
ITIL, Lean IT
Advanced
-
Virtualization
Good
-
Service desk
Advanced
-
Java
Good
-
J2EE Architecture
Advanced
-
Client/Server
Good
-
SQL Database
Advanced
-
Java Development
Good
-
Visual Basic
Intermediate
-
Visual C++
Intermediate
-
HTML, JavaScript, CSS
Good
-
SOA
Good
-
Grid computing
Intermediate
-
No SQL
Intermediate
-
Distributed cache
Intermediate
-
OWASP
Advanced
-
Cloud
Good
- High-tech : Apple, Journal du Geek
- Knowledge and innovation in enterprise software development
- Cycling
- Running
