Unit Manager of the third level of support in charge of the application, web and SQL servers for Amadeus e-Commerce Division • Problem and Incident management • Creation and adaptation of tooling • Training of developers and operators • PCI-DSS Certification
Detailed Description
Team Management and Organisation • Create team of 10 people to handle third level of support • Management of contractors • Re-organization of on-call strategy with developments managers
Production support and Technical Projects • Migration from Weblogic 7 to Weblogic 10 including JDK • Specification of business and technical monitoring on platforms • Design and support of load and roll-back procedures • Level 1,2 and 3 support for customer validation environments • PCI-DSS certification for e-Commerce part • Design and support of load and roll-back procedures
Design, tooling, architecture and training • Design and development of troubleshooting. reporting and support tools • Training of developers on Operational concepts, constraints and security • Consulting on architecture and infrastructure
Company Description
Amadeus is a leading transaction processor for the travel and tourism industry, providing transaction processing power and technology solutions to both travel providers and travel agencies. The Sales & e-Commerce Platforms division is responsible for the delivery of Amadeus’ entire range of Sales and e-Commerce Platforms: the web offering for airlines, travel agencies, and hoteliers; the corporate self-booking tool; the Amadeus Selling Platform front-office and portal for Travel Agencies, Altéa Reservation Desktop for airline call centres, airport and city ticket offices, and also Checkmytrip.com.
