Nicolas Lornage

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Experiences

Manage front desk operations of a three-star hotel with 27 rooms: set room assignments, handle check-in and check-out as well as billing, ensure efficient and friendly transactions at all times, register bookings, coordinate all guest activities, set breakfast buffet up, delivered concierge services to clients, adminstrative and accounting tasks.
In charge of food and beverage inventories and purchase.

Supervised the management of the front office, housekeeping, reservations, sales, Spa, massage parlour and conference room of a four-star boutique hotel made up of 12 luxury suite apartments.
My work also included planning work schedules, handling reservation processes, updating and maintaining relevant administrative, statistical and financial records, ensuring that events and conferences run smoothly, carrying out inspections of rooms and property; and accurately completing various administrative and financial tasks. I served as the main point of contact for suppliers and contractors of outsourced services which required maintaining all inventories for purchasing, re-ordering and receiving on behalf of all hotel departments.

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Managed front desk operations of a four-star hotel with 40 rooms: set room assignments, handled check-in and check-out as well as billing, ensured efficient and friendly transactions at all times, registered bookings, coordinated all guest activities, arranged proper handling of VIPs and foreign groups, provided secretarial and administrative functions, delivered concierge services to clients.

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Provided exceptional care for highly-dependent adults with mental and physical disabilities, directed therapeutic recreational and craft activities aimed at restoring cognitive needs, conducted occupational relaxation therapy to reduce emotional excess.

Managed a team of 7 co-workers and the front office operation of a three-star hotel of 125 apartments in a ski resort, assisted closely the general manager to provide the highest standards of service whilst driving bottom line profit, increasing productivity, promoting the business and keeping costs down, carried out individual guest, apartment owner, seminar and group bookings, controlled daily (early) check-in, (late) check-out status, room moves and billing information, supervised housekeeping staff, maintained schedules, trained staff to perform effectively, provided administrative functions such as accounting and numerical and statistical analysis.

Ensured the proper maintenance, set-up and services of 3 conference and 2 functions rooms in a four-star hotel according to event order, anticipated the personal and business needs; inspected function room comfort and adjusted specifications as necessary; scheduled, supervised and trained staff with requirements of each function and coordinated services with other departments of the hotel (accounting, food and beverage, housekeeping), synchronized timing of banquet or conference activities with all hotel’s departments, supervised clean-up of function rooms and storage of equipment, maintained inventory of banquet equipment and supplies as well as initiated purchase orders, documented the performance with corrective action.

Ensured the management of the day to day operations in a four-star hotel of 122 rooms; carried out check-in, check-out and guest bookings, entered billing information and generated final guest checks, answered telephones, took messages, returned calls, process documents.

Ensured the management of the day to day operations and administrative/secretarial duties in a three-star hotel of 134 rooms, ensured individual guests, seminars and group bookings, switchboard duties and provides accounting functions, maintained all records and contacts.

Night guest reception and in charge of guests’ well-being and security of goods and people in a three-star hotel of 420 apartments in a ski resort, carried out check-ins and outs, switchboard duties, wake-up service, administrative tasks, local taxes, daily programming, invoicing, statistics and guest appraisal files.

Education

Clerical duties & secretarial skills

Skills

Interests

Muay Thaï Boxing, 1st grade (2012), 2nd grade (2017) Muay Thaï Institute Bangkok
CrossFit / HIIT

Client Manager