Consummate professional within Tourism and Hospitality Industry with strong work ethic and superior practical and organizational skills, I culminate in guest relation, provide all the skills to assist and monitor work with a dual goal which is to efficiently ensure the highest degree of client satisfaction and enhance company image and reputation.
Managed a team of 7 co-workers and the front office operation of a three-star hotel of 125 apartments in a ski resort, assisted closely the general manager to provide the highest standards of service whilst driving bottom line profit, increasing productivity, promoting the business and keeping costs down, carried out individual guest, apartment owner, seminar and group bookings, controlled daily (early) check-in, (late) check-out status, room moves and billing information, supervised housekeeping staff, maintained schedules, trained staff to perform effectively, provided administrative functions such as accounting and numerical and statistical analysis.
