David Lehmann
Product Manager / Deployment Manager
44 years old
Driving License
Professional Status
Employed
Available
About Me
With over 15 years of experience spanning technical, functional, and strategic roles, I have evolved from a Networks & Telecommunications specialist to a Product Management leader. My expertise in digital solutions, product strategy, and change management has allowed me to drive the development and adoption of innovative platforms in major organizations such as BNP, Orange, SFR, and Amadeus.
Currently, I lead a Product Management team at Amadeus, overseeing strategic digital solutions that enhance support, learning, community, and sales services. Recently, I have been spearheading the introduction of GenAI-powered capabilities, driving innovation in customer engagement, automation, and self-service experiences.
Looking ahead, my ambition is to expand my impact by leading larger strategic platforms, ensuring they deliver scalable, intelligent, and high-value solutions to global customers. I aim to leverage my technical expertise, leadership experience, and product vision to shape the next generation of customer-centric digital ecosystems.
Currently, I lead a Product Management team at Amadeus, overseeing strategic digital solutions that enhance support, learning, community, and sales services. Recently, I have been spearheading the introduction of GenAI-powered capabilities, driving innovation in customer engagement, automation, and self-service experiences.
Looking ahead, my ambition is to expand my impact by leading larger strategic platforms, ensuring they deliver scalable, intelligent, and high-value solutions to global customers. I aim to leverage my technical expertise, leadership experience, and product vision to shape the next generation of customer-centric digital ecosystems.
Head of Product Management team
Amadeus
Since 2021
- Leading a team of 11 Product Managers/Owners for the past four years, driving the strategy, development, and execution of strategic digital solutions that enhance support, learning, community, and sales services. These solutions require a comprehensive and high-value product strategy, ensuring seamless customer experiences and operational efficiency.
- Key Responsibilities:
- Product Strategy & Leadership – Define and execute the long-term vision for digital services, aligning with business objectives and customer needs.
- Development of Systems, Policies & Procedures – Establish frameworks to drive efficiency, scalability, and consistency across platforms.
- Change Management & Leadership – Lead digital transformation initiatives, ensuring successful adoption and stakeholder alignment.
- Performance Assessment & Monitoring – Define and track KPIs, continuously optimizing digital services for maximum impact.
- Digital Services & Capabilities Managed:
- ✔ Sales Self-Services: Ordering, invoicing, business dashboards, incentives
- ✔ Support Portal: Knowledge management, user management
- ✔ Machine Translation: Instant translation + review process
- ✔ Guided Support Flow & Dynamic PIN: Enhanced phone support experience
- ✔ Online Case Logging: Streamlined issue resolution
- ✔ Live Chat & Chatbot (GenAI-powered): Real-time customer assistance
- ✔ Learning Platform: e-Learnings, physical training enrollment, certification tracking
- ✔ Forum & Community: Customer engagement & peer-to-peer support
- Driving innovation, scalability, and seamless digital experiences, ensuring our digital ecosystem delivers efficient, intelligent, and user-centric solutions.
Product Owner - Product Manager
Amadeus
2018
to 2021
- As Product Manager/Owner, I drive the evolution of Amadeus Service Hub for Travel Channels customers, including travel agencies, corporations, travel management companies, and online travel agencies.
Amadeus Service Hub is the company's Customer Service portal, providing online support and learning resources to both external customers (airlines, travel agencies, ground handlers) and Amadeus employees.
Key responsibilities include: - Defining and prioritizing the product roadmap to enhance the Amadeus Service Hub experience for Travel Channels customers.
- Collaborating with cross-functional teams to deliver new features and optimize self-service support capabilities.
- Leading the product management and deployment strategy for AskMe, Amadeus' internal Q&A forum for all product, service, and tool-related inquiries.
- Focused on improving customer experience, engagement, and operational efficiency through digital self-service solutions.
Deployment Manager
Amadeus (Altran)
2014
to 2018
Sophia Antipolis
France
- Responsible for the deployment and adoption of the e-Support Centre across all Amadeus Commercial Organizations (ACOs) worldwide (60+ markets). The e-Support Centre is Amadeus’ Customer Service portal, providing online support and learning services to customers—including airlines, travel agencies, and ground handlers—as well as Amadeus employees.
Key responsibilities include: - Driving the rollout and adoption of the e-Support Centre for distribution customers (both online and traditional travel agencies) in remaining markets.
- Leading biannual global adoption campaigns through web conferences, equipping ACOs with both central and local strategies to enhance portal usage.
- Overseeing the deployment and engagement of AskMe, Amadeus' internal Q&A forum for product, service, and tool-related inquiries.
- Overseeing the deployment and engagement of AskMe, Amadeus' internal Q&A forum for product, service, and tool-related inquiries.
Service & Process Implementation Expert
Orange Business Services (Altran)
2011
to 2014
Sophia Antipolis
France
- Design and implementation of specific processes for tailor-made Image solutions
- Approach in accordance with ITILv3 Process : Service Transition, Service Operation
- Detailed processes and work instructions delivery
- Trainer for ordering and support operational teams
- Exchanges with sales, product, technical expert, marketing and operational teams
- Steering and monitoring processes of the service
Network Test Engineer
U4EA & 3Roam
2008
to 2010
Sophia Antipolis
France
- Test Plans and Test Reports writing (English)
- Protocols and technologies: Ethernet, QoS (802.1p), VLAN, MicroWaves, Performance, Stress, Recovery ,VoIP, VPN, TR-069, WIFI, Firewall, NAT, ADSL (IPoA)
Integrator of Service Level Management tool
BNP Paribas (Devoteam)
2007
Paris
France
- Implementation approach of ITIL Process
- Integrating and setting of Managed Objects tool
- Modeling of Services Contracts : Service Level Agreements
- Permanent link between MOA and MOE
Integrator of Reporting tool
SFR (Devoteam)
2006
Paris
France
- Implementation of InfoVista, a reporting tool for managing performances of network equipments
- Project Management
- Decision Support: Capacity Planning
- Customer Support with tickets management
- Skills transfert for Customers
Deployment Manager of Thin Clients in Ile de France
Point P
2004
to 2005
Apprenticeship
Paris
France
- Establishment and administration of Windows 2000 server in Active Directory with the Terminal Server, Microsoft Exchange
- Configuring Wyse Enclosures, Users Trainings, Configuring Cisco routers
- Master 2 Degree in IT, Network Speciality Université Pierre et Marie Curie (Paris VI) & ITIN (Ecole supérieure d’informatique) (2005)
-
Senior Product Manager Certification™ (2023)
Advanced
-
SCRUM Product Owner Certified by International SCRUM Institute (2016)
Advanced
-
ITILv3 Foundation Certified by EXIN (2012)
Advanced
- Product Management
- GenAI
- Customer Service
- Project Management
- Adoptions
- Trainer
- Community Management
- JIRA
- HP Application Lifecycle Management
- Office Pack
- Balsamiq (Wireframe design)
-
English (Fluent, more than 8 years in English environment)
Fluent
-
French (Native)
Native
-
Spanish (Notions)
Notions
- Running (Semi Marathon)
- Football
- Historical novels
- Scientific Press
- More than 20 countries over the world
