With over 15 years of experience spanning technical, functional, and strategic roles, I have evolved from a Networks & Telecommunications specialist to a Product Management leader. My expertise in digital solutions, product strategy, and change management has allowed me to drive the development and adoption of innovative platforms in major organizations such as BNP, Orange, SFR, and Amadeus.
Currently, I lead a Product Management team at Amadeus, overseeing strategic digital solutions that enhance support, learning, community, and sales services. Recently, I have been spearheading the introduction of GenAI-powered capabilities, driving innovation in customer engagement, automation, and self-service experiences.
Looking ahead, my ambition is to expand my impact by leading larger strategic platforms, ensuring they deliver scalable, intelligent, and high-value solutions to global customers. I aim to leverage my technical expertise, leadership experience, and product vision to shape the next generation of customer-centric digital ecosystems.
As Product Manager/Owner, I drive the evolution of Amadeus Service Hub for Travel Channels customers, including travel agencies, corporations, travel management companies, and online travel agencies.
Amadeus Service Hub is the company's Customer Service portal, providing online support and learning resources to both external customers (airlines, travel agencies, ground handlers) and Amadeus employees.
Key responsibilities include:
Defining and prioritizing the product roadmap to enhance the Amadeus Service Hub experience for Travel Channels customers.
Collaborating with cross-functional teams to deliver new features and optimize self-service support capabilities.
Leading the product management and deployment strategy for AskMe, Amadeus' internal Q&A forum for all product, service, and tool-related inquiries.
Focused on improving customer experience, engagement, and operational efficiency through digital self-service solutions.
