David Lehmann
Product Manager / Deployment Manager
44 years old
Driving License
Professional Status
Employed
Available
About Me
With over 15 years of experience spanning technical, functional, and strategic roles, I have evolved from a Networks & Telecommunications specialist to a Product Management leader. My expertise in digital solutions, product strategy, and change management has allowed me to drive the development and adoption of innovative platforms in major organizations such as BNP, Orange, SFR, and Amadeus.
Currently, I lead a Product Management team at Amadeus, overseeing strategic digital solutions that enhance support, learning, community, and sales services. Recently, I have been spearheading the introduction of GenAI-powered capabilities, driving innovation in customer engagement, automation, and self-service experiences.
Looking ahead, my ambition is to expand my impact by leading larger strategic platforms, ensuring they deliver scalable, intelligent, and high-value solutions to global customers. I aim to leverage my technical expertise, leadership experience, and product vision to shape the next generation of customer-centric digital ecosystems.
Currently, I lead a Product Management team at Amadeus, overseeing strategic digital solutions that enhance support, learning, community, and sales services. Recently, I have been spearheading the introduction of GenAI-powered capabilities, driving innovation in customer engagement, automation, and self-service experiences.
Looking ahead, my ambition is to expand my impact by leading larger strategic platforms, ensuring they deliver scalable, intelligent, and high-value solutions to global customers. I aim to leverage my technical expertise, leadership experience, and product vision to shape the next generation of customer-centric digital ecosystems.
Head of Product Management team
Amadeus
Since 2021
- Leading a team of 11 Product Managers/Owners for the past four years, driving the strategy, development, and execution of strategic digital solutions that enhance support, learning, community, and sales services. These solutions require a comprehensive and high-value product strategy, ensuring seamless customer experiences and operational efficiency.
- Key Responsibilities:
- Product Strategy & Leadership – Define and execute the long-term vision for digital services, aligning with business objectives and customer needs.
- Development of Systems, Policies & Procedures – Establish frameworks to drive efficiency, scalability, and consistency across platforms.
- Change Management & Leadership – Lead digital transformation initiatives, ensuring successful adoption and stakeholder alignment.
- Performance Assessment & Monitoring – Define and track KPIs, continuously optimizing digital services for maximum impact.
- Digital Services & Capabilities Managed:
- ✔ Sales Self-Services: Ordering, invoicing, business dashboards, incentives
- ✔ Support Portal: Knowledge management, user management
- ✔ Machine Translation: Instant translation + review process
- ✔ Guided Support Flow & Dynamic PIN: Enhanced phone support experience
- ✔ Online Case Logging: Streamlined issue resolution
- ✔ Live Chat & Chatbot (GenAI-powered): Real-time customer assistance
- ✔ Learning Platform: e-Learnings, physical training enrollment, certification tracking
- ✔ Forum & Community: Customer engagement & peer-to-peer support
- Driving innovation, scalability, and seamless digital experiences, ensuring our digital ecosystem delivers efficient, intelligent, and user-centric solutions.
