With over 15 years of experience spanning technical, functional, and strategic roles, I have evolved from a Networks & Telecommunications specialist to a Product Management leader. My expertise in digital solutions, product strategy, and change management has allowed me to drive the development and adoption of innovative platforms in major organizations such as BNP, Orange, SFR, and Amadeus.
Currently, I lead a Product Management team at Amadeus, overseeing strategic digital solutions that enhance support, learning, community, and sales services. Recently, I have been spearheading the introduction of GenAI-powered capabilities, driving innovation in customer engagement, automation, and self-service experiences.
Looking ahead, my ambition is to expand my impact by leading larger strategic platforms, ensuring they deliver scalable, intelligent, and high-value solutions to global customers. I aim to leverage my technical expertise, leadership experience, and product vision to shape the next generation of customer-centric digital ecosystems.
Responsible for the deployment and adoption of the e-Support Centre across all Amadeus Commercial Organizations (ACOs) worldwide (60+ markets). The e-Support Centre is Amadeus’ Customer Service portal, providing online support and learning services to customers—including airlines, travel agencies, and ground handlers—as well as Amadeus employees.
Key responsibilities include:
Driving the rollout and adoption of the e-Support Centre for distribution customers (both online and traditional travel agencies) in remaining markets.
Leading biannual global adoption campaigns through web conferences, equipping ACOs with both central and local strategies to enhance portal usage.
Overseeing the deployment and engagement of AskMe, Amadeus' internal Q&A forum for product, service, and tool-related inquiries.
Overseeing the deployment and engagement of AskMe, Amadeus' internal Q&A forum for product, service, and tool-related inquiries.
Company Description
Amadeus is a major IT Provider for the global travel and tourism industry
