Grégory RADON
Technical Support and Field Service Engineer on special purpose machines
Inkjet Press
Technical support
Engineering
Maintenance
Field service
48 years old
Driving License
Marseille (13008) France
Professional Status
Employed
Open to opportunities
About Me
With more than 15 years of experience in the digital printing industry (High volume inkjet press), I work for the Xerox engineering support service based in the south of France.
I am the main technical interfaces for the Xerox technical teams.
My work consists in assisting the field service teams in order to minimise the system break down and optimize the quality of our products.
I am the main technical interfaces for the Xerox technical teams.
My work consists in assisting the field service teams in order to minimise the system break down and optimize the quality of our products.
Technical Support Engineer
XEROX
Since September 2014
Full-time
Marseille
France
- Intervention as an expert for installation and maintenance operations on Xerox printing systems around the world.
- Management of world wide technical hotline for Xerox printing products.
- Team management during customer site interventions.
- Validation of new updates (software, mechanics, electronics ...) and new processes (colorimetry, paper ...).
- Training of Xerox Group Engineers teams in order to use and control their printing system.
- Writing technical documents allowing a better understanding of printing systems.
- Technical follow-up including malfunctions in order to improve the existing systems.
- Increasing the reliability of Xerox products. Sharing field experience with R&D teams.
- Working closely with the R&D teams to reduce production downtime for Xerox Group customers.
Company Description
High-volume, production inkjet presses are the fastest-growing sector of digital printing. They can help you capitalize on color books, personalized catalogs, trans-promo and direct mail. Our inkjet presses and continuous feed printers — including the industry's first entry production inkjet portfolio — are modular to grow with your business.
Field Service Engineer
KODAK Versamark
August 2004
to September 2014
Full-time
France
- Curative and preventive maintenance on high volume inkjet press.
- Providing technical support to customers and technical teams on repetitive system failures.
- Applying maintenance procedures :
- Preventive and corrective maintenance
- Reporting
- Management of ongoing customer calls
- Spare parts management
- Preventive and corrective maintenance
- Installing major product upgrades.
- synthesizing the technical problems encountered by customers.
- Following technical escalation with the Product Support Group.
Company Description
KODAK VERSAMARK Printing Systems provide exceptional value, with a customizable, scaleable feature set. The systems represent opportunities for full variable data transactional, direct mail and newspaper printing, especially where space is at a premium.
Company website
Service Engineer
BERTELSMANN Printing Group
November 2001
to July 2004
Full-time
France
- Providing technical support on printing systems in oder to minimise the machines breakdown.
- Providing the first level on maintenance on various printing systems.
- Technical skills on :
IMAJE printing systems (continuous ink jet technologie)
VIDEOJET printing systems (continuous ink jet technologie)
LINX printing systems (continuous ink jet technologie) - Customer production starting and final product quality control.
- Providing and validating Golden Jobs to the customer.
Company Description
The Bertelsmann Printing Group unites Bertelsmann’s print and marketing services businesses. The group comprises more than 20 individual companies in Germany, Austria, Switzerland, Britain and the U.S., with more than 9,000 employees. Their spectrum of services covers everything from the full range of print services to data-driven multichannel marketing through to comprehensive campaign management services.
Company website
