With more than 15 years of experience in the digital printing industry (High volume inkjet press), I work for the Xerox engineering support service based in the south of France. I am the main technical interfaces for the Xerox technical teams. My work consists in assisting the field service teams in order to minimise the system break down and optimize the quality of our products.
Intervention as an expert for installation and maintenance operations on Xerox printing systems around the world.
Management of world wide technical hotline for Xerox printing products.
Team management during customer site interventions.
Validation of new updates (software, mechanics, electronics ...) and new processes (colorimetry, paper ...).
Training of Xerox Group Engineers teams in order to use and control their printing system.
Writing technical documents allowing a better understanding of printing systems.
Technical follow-up including malfunctions in order to improve the existing systems.
Increasing the reliability of Xerox products. Sharing field experience with R&D teams.
Working closely with the R&D teams to reduce production downtime for Xerox Group customers.
Company Description
High-volume, production inkjet presses are the fastest-growing sector of digital printing. They can help you capitalize on color books, personalized catalogs, trans-promo and direct mail. Our inkjet presses and continuous feed printers — including the industry's first entry production inkjet portfolio — are modular to grow with your business.
