Grégory RADON
Technical Support and Field Service Engineer on special purpose machines
Inkjet Press
Technical support
Engineering
Maintenance
Field service
48 years old
Driving License
Marseille (13008) France
Professional Status
Employed
Open to opportunities
About Me
With more than 15 years of experience in the digital printing industry (High volume inkjet press), I work for the Xerox engineering support service based in the south of France.
I am the main technical interfaces for the Xerox technical teams.
My work consists in assisting the field service teams in order to minimise the system break down and optimize the quality of our products.
I am the main technical interfaces for the Xerox technical teams.
My work consists in assisting the field service teams in order to minimise the system break down and optimize the quality of our products.
Technical Support Engineer
XEROX
Since September 2014
Full-time
Marseille
France
- Intervention as an expert for installation and maintenance operations on Xerox printing systems around the world.
- Management of world wide technical hotline for Xerox printing products.
- Team management during customer site interventions.
- Validation of new updates (software, mechanics, electronics ...) and new processes (colorimetry, paper ...).
- Training of Xerox Group Engineers teams in order to use and control their printing system.
- Writing technical documents allowing a better understanding of printing systems.
- Technical follow-up including malfunctions in order to improve the existing systems.
- Increasing the reliability of Xerox products. Sharing field experience with R&D teams.
- Working closely with the R&D teams to reduce production downtime for Xerox Group customers.
Field Service Engineer
KODAK Versamark
August 2004
to September 2014
Full-time
France
- Curative and preventive maintenance on high volume inkjet press.
- Providing technical support to customers and technical teams on repetitive system failures.
- Applying maintenance procedures :
- Preventive and corrective maintenance
- Reporting
- Management of ongoing customer calls
- Spare parts management
- Preventive and corrective maintenance
- Installing major product upgrades.
- synthesizing the technical problems encountered by customers.
- Following technical escalation with the Product Support Group.
Service Engineer
BERTELSMANN Printing Group
November 2001
to July 2004
Full-time
France
- Providing technical support on printing systems in oder to minimise the machines breakdown.
- Providing the first level on maintenance on various printing systems.
- Technical skills on :
IMAJE printing systems (continuous ink jet technologie)
VIDEOJET printing systems (continuous ink jet technologie)
LINX printing systems (continuous ink jet technologie) - Customer production starting and final product quality control.
- Providing and validating Golden Jobs to the customer.
-
Technical knowledge
- IT
- Fluidic
- Mechanical
- Electrical
- Network
Expert - IT
-
Technical support & Hotline level 4
- Provide advice and technical support to Level 3 team
Expert - Provide advice and technical support to Level 3 team
-
IPDS Controller & Spooler (Digital data flow)
- Excellent knowledge on TagG AlphaStream systems (IPDS Controller & Spooler).
Expert - Excellent knowledge on TagG AlphaStream systems (IPDS Controller & Spooler).
-
New product and Beta test follow-up
Expert
-
Remote tools softwares
- Teamviewer
- Logmein
- Webex
Expert - Teamviewer
-
APAVE Electrical Certification
- BR license
- B2V license
- BC license
Expert - BR license
-
Workflow softwares
- Adobe Pro PDF certification
- IBM AFP files certification
- Enfocus PitStop
Advanced - Adobe Pro PDF certification
-
Trace analysis
Advanced
-
Color management
- Xrite tools
Good - Xrite tools
- Team spirit
- Flexible
- Ability to work under pressure
- Communication oriented "customer service"
- Professional rigour
Diplôme National de Technologie Spécialisé
1998
to 1999
Equivalent to BSc
"Operations and Maintenance Engineering"
"Operations and Maintenance Engineering"
Brevet de Technicien Supérieur
1996
to 1998
Equivalent to HND
"Operations and Maintenance Engineering"
"Operations and Maintenance Engineering"
