With more than 15 years of experience in the digital printing industry (High volume inkjet press), I work for the Xerox engineering support service based in the south of France. I am the main technical interfaces for the Xerox technical teams. My work consists in assisting the field service teams in order to minimise the system break down and optimize the quality of our products.
Curative and preventive maintenance on high volume inkjet press.
Providing technical support to customers and technical teams on repetitive system failures.
Applying maintenance procedures :
Preventive and corrective maintenance
Reporting
Management of ongoing customer calls
Spare parts management
Installing major product upgrades.
synthesizing the technical problems encountered by customers.
Following technical escalation with the Product Support Group.
Company Description
KODAK VERSAMARK Printing Systems provide exceptional value, with a customizable, scaleable feature set. The systems represent opportunities for full variable data transactional, direct mail and newspaper printing, especially where space is at a premium.
