Chloé Guyard - Revenue Manager at Accor | Hotel distribution B2B & B2C expert | Business analyst & Account manager

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CV réalisé sur DoYouBuzz

Expériences

Head Of Department for reservation & revenue

Hotelbeds Group (Hotelbeds + GTA + Tourico) is the world’s biggest B2B
bedbank, delivering hotel accommodation to 60,000 travel intermediary clients
in 185 countries.

In charge of business analysis and account management of 17 chains across
59 countries in Middle East, Africa & South Asia.

Main responsibilities:
► Due to the merge between Hotelbeds, GTA and Tourico:
⇨ create new tools to extract and analyze the 3-ways data, and present them
externally and internally
⇨ re-negotiate every chain’s regional contract and implement the changes
► Develop new internal tools, conduct analysis and build recommendations
related to the chains' performance (Tableau, Excel, SRM, SQL)
► Build account plans for each chain by combining and analyzing data
► Manage and coordinate internally any project related to the chains (BAR/
XML connectivity setup, deals implementation, etc.)
► Prepare and deliver business reviews with chains head offices to present
the performance of their properties and discuss ongoing challenges; negotiate
regional deals
► Provide guidance to the contract and yield managers regarding the chains
► Plan and deliver workshops to hotel chains & attend networking events to
represent the group

Alone in charge of improving the ROI of my portfolio (Vendée, Rennes and Loire Atlantique areas, equal to 500+ active properties) by understanding all market characteristics and doing consultative selling

Main tasks:
- Develop new internal tools and generate relevant statistics to study the market
- Provide personalized recommendations to properties in terms of revenue management, e-reputation and webmarketing, and follow-up
- Promote our BookingSuite products (revenue management tools and websites, ex-Pricematch)
- Coordinate market visits to liaise with partners every two weeks
- Edit a monthly newsletter with my recommendations based on current market trends & our tools
- Handle complaints and questions from my partners (sales strategies, technical problems, setting up of connectivity systems, issues with guests, etc.)
- Organize local events to promote the brand, reinforce our relationship, communicate about market trends and provide relevant advice to increase performance
- In charge of developing new partnerships within my territory (cold calling, visits...)
- Expertise in XML/Connectivity Systems (Channel Managers)

I assisted alone the Director of Revenue & Distribution in monitoring 5 hotels (1,217 rooms) owned by Majid Al Futtaim and managed by AccorHotels
(Ibis Al Rigga, Ibis/Novotel Suites Mall of the Emirates, Ibis/Novotel Deira City Centre)

Main tasks:
- Effectively manage inventory and implement pricing strategy in all distribution channels in compliance with the group strategy and respecting rate parity
- Analyze our business to identify new opportunities and execute tactical pricing and promotions in cooperation with sales
- Check the input and the quality of data, update them if necessary and explain to other departments the process to follow
- Give price recommendations for groups/corporates (displacement analysis)
- Provide all daily, weekly and monthly reports (pace pick up, compset, STR…) and take part in forecast elaborations
- Closely monitor competition pricing and performance in order to drive market share through an appropriate positioning
- Elaborate new tools (Excel, RMS configuration…) to strengthen our strategies, give advice to the Director of Revenue and convince GMs about our decisions
- Take active part in weekly revenue meetings with directors and head office
- Replace Director of Revenue when necessary
Skills in EzRMS, Opera, TARS, Hotelligence, STR, Vision, advanced Excel, OTAs extranets

During this internship I was assisting the Director of Revenue for two properties owned by Majid Al-Futtaim: Pullman Hotel (317 rooms) and Pullman Residence (133 apartments)
- Define and update the rates for Hotel and Residence
- Analyze the business to give recommendations
- Provide all the daily, weekly and monthly reports
- Elaborate new tools to optimize our forecast, ideal mix, pricing, channels, fences, etc.

- Conduct all operations related to FO
- In charge of VIP guests and Air France crews
- In charge of Executive Lounge
- Cross training in reservation
Skills in Opera Micros PMS, hotSOS, TARS, Excel

About the hotel:
- Tripadvisor Certificate of Excellence
- recognized in World Travel Awards as "Leading City Hotel" in Dubai and United Arab Emirates

Coordinate work with the other departments
My main missions during this 3 months internship :
Conduct accurate operations for c/in & c/out
Elaborate a Virtual Concierge online
Handle reservation requests at desk and by phone
Respond to the various customer demands
Assist Management in developing loyalty and increasing profitability
Monitor invoicing and cash operations on a daily basis
Help the guests and ensure their stays are comfortable
Skills in Opera PMS and TARS

Formations

Double degree : Licence LEA & D.U. Attachée de Traduction et Relations Internationales

Classe préparatoire lettres et langues

Littéraire mention anglais européen

Compétences

Opera PMS
ResaWeb
Business Statistics
Customer Relationship Management
Customer Service
Yield Management
Revenue Analysis
E-Commerce
Connectivity System
OTA
EzRMS
Advanced Excel + Pack Office
Webmarketing
E-Distribution
Front Office Management
Sales
Business Development

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