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Chloé Guyard

Chloé Guyard

Revenue Manager at Accor | Hotel distribution B2B & B2C expert | Business analyst & Account manager

35 ans
Permis de conduire
France
En poste Ouverte aux opportunités

Account Manager

Booking.com
Depuis avril 2016
  • Alone in charge of improving the ROI of my portfolio (Vendée, Rennes and Loire Atlantique areas, equal to 500+ active properties) by understanding all market characteristics and doing consultative selling

    Main tasks:
    • Develop new internal tools and generate relevant statistics to study the market
    • Provide personalized recommendations to properties in terms of revenue management, e-reputation and webmarketing, and follow-up
    • Promote our BookingSuite products (revenue management tools and websites, ex-Pricematch)
    • Coordinate market visits to liaise with partners every two weeks
    • Edit a monthly newsletter with my recommendations based on current market trends & our tools
    • Handle complaints and questions from my partners (sales strategies, technical problems, setting up of connectivity systems, issues with guests, etc.)
    • Organize local events to promote the brand, reinforce our relationship, communicate about market trends and provide relevant advice to increase performance
    • In charge of developing new partnerships within my territory (cold calling, visits...)
    • Expertise in XML/Connectivity Systems (Channel Managers)