Audrey Sylvestre-bru
Customer Success Manager - B2B
39 years old
Driving License
Le Pradet (83220) France
Freelancer
Available
Key Account & Customer Success Manager with 6+ years of full remote experience managing B2B customers, top and strategic accounts in international environment.
Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.
Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.
Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
Hotels Online Distribution Strategy Advisor
FREELANCE
Since July 2025
- Global online distribution strategy adviser for a portfolio +90 hotels in Europe via main client and former employer: GlobRes
***Hotels website & booking engine optimization to drive more direct reservations - Web traffic management advices
***Experience with +35 different OTA channels: Expedia, Booking.com, Trip, Agoda, Hotelbeds, M. Mrs Smith, HRS, Lastminute, Miki Travel, Tablet, Sunhotels...
***GDS for travels agents and corporate reservations (RFPs , Consortias but also GDS public rates) - Setup and manage OTA and Wholesalers connections from channel managers (Synxis, Rategain, Hotelspider) - implementation specialist working together with OTA onboarding team and hotels.
- Regular contact with OTAs account manager to adapt mapping and visibility of the hotels- Daily exchange with Hotels sales and revenue management team
Key Customers Success Manager & Online Distribution Advisor - Synxis (Sabre)
GlobRes
November 2019
to June 2025
- Onboarded new B2B customers, guiding them through the implementation of Synxis, interfaces with channel manager and PMS
- Set up distribution channels: GDS, OTA, wholesalers, and website booking engines.
- Assisted clients with their distribution and revenue management strategies. 90+ Hotels Portfolio
- Conducted regular training sessions on Synxis and strategic business reviews
- Team training
- Technical support
Head of E-Reputation, SEO and Social Media
Webstina Global SL
January 2019
to November 2019
- Defined and implemented SEO strategies for the brands of the company, enhancing their online visibility and reputation.
- Managed social media profiles across multiple platforms, including Facebook Ads campaigns to boost engagement.
- Oversaw content marketing initiatives for over 20 blogs and websites, ensuring effective onsite SEO optimizations.
- Trained a team of 4 in SEO copywriting and WordPress website creation, fostering skill development and efficiency.
SEO copywriter (during matermity leave)
Freelance
May 2018
to January 2019
- Writing mainly blog articles and product descriptions
- Creation of blogs on Wordpress
Customer service representative for Apple.com/fr
Sellbytel (after sales Apple, French Market)
February 2017
to March 2018
- Taking customers incoming calls about post sales request (delivery; warranties, refunds...)
- Providing first call resolution, delivering high caliber customer service to Apple's customers
- logging and following up on orders or requests
- Training and coaching new members of the team
Digital Marketing, community manager and content writer (French market)
Different companies in Tourism
January 2014
to September 2016
- In charge of digital marketing strategy for different Tourism companies in different countries (Caribbean islands, Australia, Spain, France...)
- Managing social network profiles, managing Facebok ads campaigns, writing content for companies websites...
- Developping French Market (Direct sales, setting up partnership with Hotels...)
- Booking managing (office, emails, phone)
Comunication and online funraising project manager (Volunteering)
Organisation for Basic Training, ONG Cambodia
January 2013
to June 2013
Volunteer Work
Kampong Cham Province - Chiro Village
Cambodia
- Development of the general communication of the organisation (brochures, signs, website, Facebook page, page on Workaway.info... to look for skilled volunteers and sponsors)
- Management of an e-fundraising campaign to build up our projects in 2013 (a new school and a "homestay" for a cultural and ecofriendly experience in a Cambodian village.
- Teaching English to kids in a rural area
Traffic manager e-commerce
ALTIMA
September 2009
to August 2011
Apprenticeship
ROUBAIX
France
- Set up, reporting, analysis and optimization of digital campaigns: SEM (Adwords), Affiliation, Medias (retargeting, CPC, CPM), Marketplace, Facebook Ads
SEO project manager assistant
BAOBAZ
September 2008
to August 2009
Apprenticeship
PARIS
France
- SEO onsite y offsite
- Reporting and analysis with Google Analytics
- Content writing
Shop manager assistant
Espace Leblon-Delienne
September 2006
to August 2008
Apprenticeship
PARIS
France
Languages
-
French
Native
-
English
Fluent
-
Spanish
Fluent
- Increase customer retention and engagement
- Business Strategy
- High standard customer service
- Revenue & channels distribution strategies (Booking engines, GDS, OTAs, wholesalers...)
- Tools & systems: Synxis, Rategain & Hotelspider channel managers, CVENT...
- Consulting to Hotels, analyzing KPI, organizing meetings
- Community management
- Facebook Ads campaigns, Google Adwords campaigns
- SEO optimized content writing
- Excellent time management skills and ability to multi-task and able to prioritize
- Excellent written and verbal communication skills
- Strong organizational skills
- Staff hiring and training
- Attention to detail and issue solving skills
- Proficient in MS Office
- Native French, fluent in English and Spanish
- Working experience abroad (Australia, South-East Asia, Spain and Caribbean islands)
- 10 years experience in international teams
E-business specialty
