Audrey Sylvestre-bru
Customer Success Manager - B2B
39 years old
Driving License
Le Pradet (83220) France
Freelancer
Available
Key Account & Customer Success Manager with 6+ years of full remote experience managing B2B customers, top and strategic accounts in international environment.
Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.
Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.
Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
- Increase customer retention and engagement
- Business Strategy
- High standard customer service
- Revenue & channels distribution strategies (Booking engines, GDS, OTAs, wholesalers...)
- Tools & systems: Synxis, Rategain & Hotelspider channel managers, CVENT...
- Consulting to Hotels, analyzing KPI, organizing meetings
- Community management
- Facebook Ads campaigns, Google Adwords campaigns
- SEO optimized content writing
- Excellent time management skills and ability to multi-task and able to prioritize
- Excellent written and verbal communication skills
- Strong organizational skills
- Staff hiring and training
- Attention to detail and issue solving skills
- Proficient in MS Office
- Native French, fluent in English and Spanish
- Working experience abroad (Australia, South-East Asia, Spain and Caribbean islands)
- 10 years experience in international teams
