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Audrey Sylvestre-bru

Audrey Sylvestre-bru

Customer Success Manager - B2B

39 years old
Driving License
Le Pradet (83220) France
Freelancer Available
Key Account & Customer Success Manager with 6+ years of full remote experience managing B2B customers, top and strategic accounts in international environment.

Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.

Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
Resume created on DoYouBuzz

Customer service representative for Apple.com/fr

Sellbytel (after sales Apple, French Market)
February 2017 to March 2018
  • Taking customers incoming calls about post sales request (delivery; warranties, refunds...)
  • Providing first call resolution, delivering high caliber customer service to Apple's customers
  • logging and following up on orders or requests
  • Training and coaching new members of the team