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Audrey Sylvestre-bru

Audrey Sylvestre-bru

Customer Success Manager - B2B

39 years old
Driving License
Le Pradet (83220) France
Freelancer Available
Key Account & Customer Success Manager with 6+ years of full remote experience managing B2B customers, top and strategic accounts in international environment.

Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.

Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
Resume created on DoYouBuzz
  • Onboarded new B2B customers, guiding them through the implementation of Synxis, interfaces with channel manager and PMS
  • Set up distribution channels: GDS, OTA, wholesalers, and website booking engines.
  • Assisted clients with their distribution and revenue management strategies. 90+ Hotels Portfolio
  • Conducted regular training sessions on Synxis and strategic business reviews
  • Team training
  • Technical support