Key Account & Customer Success Manager with 6+ years of full remote experience managing B2B customers, top and strategic accounts in international environment.
Experienced in onboarding customers, post-sales technical support, forecasting, and operational follow-up, customer retention and engagement.
Fluent in French, English and Spanish. Proactive, reliable, and with excellent verbal and written communication skills.
Global online distribution strategy adviser for a portfolio +90 hotels in Europe via main client and former employer: GlobRes ***Hotels website & booking engine optimization to drive more direct reservations - Web traffic management advices ***Experience with +35 different OTA channels: Expedia, Booking.com, Trip, Agoda, Hotelbeds, M. Mrs Smith, HRS, Lastminute, Miki Travel, Tablet, Sunhotels... ***GDS for travels agents and corporate reservations (RFPs , Consortias but also GDS public rates)
Setup and manage OTA and Wholesalers connections from channel managers (Synxis, Rategain, Hotelspider) - implementation specialist working together with OTA onboarding team and hotels.
Regular contact with OTAs account manager to adapt mapping and visibility of the hotels- Daily exchange with Hotels sales and revenue management team
