Anton Botha
Operations Manager
43 years old
Driving License
Bellville (7530) South Africa
Employed
Available
I am a self-driven, highly analytical individual who functions well in both a team oriented as well as an individual milieu. I have an innate ability to analyse my environment, and in doing so classify and overcome complex obstacles in said environments.
I have had the luxury of being surrounded by some brilliant minds during my professional career, both from a senior and junior perspective, and have taken the opportunity to attain any knowledge they were willing to share.
I am a firm believer in knowledge sharing for strategic effectiveness and believe that your human resources are by far your most valuable assets.
Over the past 6 years, I have established operational and support teams, as well as define and implement the guiding Service and Operational Level agreements associated with them. I am proficient at solving complex operational challenges through effective process design and optimisation and believe that the operational process is a living entity that needs to adapt its framework to suit the strategic business needs of the organisation.
I have had the luxury of being surrounded by some brilliant minds during my professional career, both from a senior and junior perspective, and have taken the opportunity to attain any knowledge they were willing to share.
I am a firm believer in knowledge sharing for strategic effectiveness and believe that your human resources are by far your most valuable assets.
Over the past 6 years, I have established operational and support teams, as well as define and implement the guiding Service and Operational Level agreements associated with them. I am proficient at solving complex operational challenges through effective process design and optimisation and believe that the operational process is a living entity that needs to adapt its framework to suit the strategic business needs of the organisation.
Payment Specialist
Stanchion Payment Solutions
Since February 2016
Full-time
TygerValley
South Africa
- Provide consultation in the form of cost/effort estimation and technical design in respect to sales leads
- Ensure that applicable solutions and projects are implemented according to project budget & scope, timeline and best practices
- Successfully motivate design approach and estimation breakdown to facilitate client approval/buy-in/sign off
- Ensure that solutions and projects are specified and documented according to the agreed deliverables and processes.
- Report internally/externally on progress, risks, actions, status, etc. and liaise with other client business groups where necessary
- Act as a technical consultant on products and customizations
- Compile project documentation exercising technical writing best practices at all times
Detailed Description
- As a Payment Specialist, I provide consultation in the form of cost/effort estimation and technical design in respect to sales leads. I am responsible for ensuring that applicable solutions and projects are implemented according to project budget & scope, timeline and best practices, as well as compiling project documentation and exercising technical writing best practices at all times.
Involvement in the sales cycle includes successfully motivating the selected design approach and estimation breakdown to facilitate client approval/buy-in/sign off. Once customer sign-off has been obtained, I ensure that solutions and projects are specified and documented according to the agreed deliverables and processes.
General functions include internal and external reporting on progress, risks, actions, status, etc. and liaison with other client business groups where necessary. I also act as a technical consultant on products and customizations within the payments space.
Gyrus Delivery Manager
Stanchion Payment Solutions
Since December 2015
Full-time
TygerValley
South Africa
- Strong ability to analyse operational environments to extract trend yielding data points
- Ability to model complex solution models to address efficiency adverse processes
- Managing the technical implementation projects within the Gyrus space
- Consulting on payment systems data presented within Gyrus with the aim of improving management of the relevant environments.
- Managing the implementation projects from the organisation​'s point of view
- Business requirements analysis and solution modeling​
Detailed Description
- Gyrus is a product suite developed in-house by Stanchion Payment Solutions aimed at providing management information on payments data to facilitate strategic and operational decision making and aid in problem resolution within operational milieu.
The role entailed the management of the technical implementation projects within the Gyrus space as well as consulting on payment systems data presented within Gyrus, with the aim of improving management of the relevant environments.
In a broader sense, it included Business Requirements solicitation and analysis, as well as modelling solution frameworks for complex operational challenges within customer environments
Company Description
Since 2001, Stanchion has supported the implementation and management of payment environments and card applications for retailers, banks, credit unions, card schemes, payment processors and payment systems around the world.
Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems, but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems, but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
Company website
Operations Manager
Stanchion Payment Solutions
January 2012
to December 2015
Full-time
TygerValley
South Africa
- Provide the link between the sales and technical support at our customers.
- Always ensure that operational excellence of the department is maintained through process and procedures
- Thorough technical understanding of the payments environment
- Managing and reporting on Production Services activity to the business and the customers
- Provide operational recommendations to our customers based on industry standards and best practices
- Recruiting and training technical staff as needed
- Improve/Optimise activities and processes in line with the business objectives for the department
- Ensure all customer incidents are dealt with within SLA timeframes and provide the relevant reports for this
- Ensure the department adheres to legislated requirements (such as PCI DSS)
- Responsible for rostering and ensuring staff coverage for customer's accounts is sufficient
- Manage and maintain department budget
- Establlishment, maintenance and management of an ITIL certified, 24x7 service desk
- Manage 24x7 service desk team for all global customers
- Management of customer service escalations
- Continual improvement of operational processes to ensure that the business​ value propositions are met
Detailed Description
- Since 2001, Stanchion has supported the implementation and management of payment environments and card applications for retailers, banks, credit unions, card schemes, payment processors and payment systems around the world. Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
As Operations Manager, it is my responsibility to provide the link between the sales and technical support for our customers and to ensure that operational excellence of the department is maintained through efficient process design and implementation, as well as accurate budget draughting and forecasting.
Fulfilling these responsibilities requires a technical understanding of the payments environment, and by managing and reporting on Production Services activity to the business and the customers. Furthermore, I provide operational recommendations to our customers based on industry standards and best practices, and Improve/Optimise activities and processes in line with the business objectives for the department.
I also ensured that all customer incidents are dealt with within SLA timeframes and that department adheres to legislated requirements (such as PCI DSS).
Line management functions include the recruiting and training technical staff as needed and ensuring sufficient staff coverage for the various customer accounts.
Company Description
Since 2001, Stanchion has supported the implementation and management of payment environments and card applications for retailers, banks, credit unions, card schemes, payment processors and payment systems around the world.
Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems, but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems, but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
Company website
Support Engineer
Transaction Junction
May 2010
to December 2011
Full-time
Century City
South Africa
- Full administration of the UAT Environment
- Managing the transition phase from QA to Production via UAT
- Implementation and operational support of the Transaction Junction Production space
- Training of new employees
- Managing relationships with third party service providers
Company Description
Transaction Junction is an innovative and dynamic company, focusing on the provision of end-to-end transaction management solutions to the South African and global market sectors.
With their sophisticated suite of products and professional consulting services, they are positioned to provide their clients with a safe, secure and reliable end-to-end transaction processing solution.
With their sophisticated suite of products and professional consulting services, they are positioned to provide their clients with a safe, secure and reliable end-to-end transaction processing solution.
Company website
Developer
Transaction Junction
December 2007
to May 2010
Full-time
Cape Town
South Africa
- Java based development on the Postilion SDK.
- Drafting of Technical and Functional Specifications
- Creation of test cases according to customer interface specifications
Detailed Description
- A key point in my career was my involvement in the development of a downstream administrative tool that placed little to no load on downstream entities and provided the ability to remotely gather information and troubleshoot issues
Company Description
Transaction Junction is focused on the provision and development of secure transaction management solutions, by implementing the latest technology developed. We offer this managed solutiuon for EFT (credit and bedit cards) and Value Added Services, inlcuding; Prepaid Airtime, Lotto, Prepaid electricity, Bill Payments, UKash, Tutuka and DrawCard vouchers and ticketing.
Transaction Junction also offers innovative solutions for post-transction processing, including reconciliation, extracts, reports and settlement and remote monitoring and management of your EFTPOS estate.
Transaction Junction also offers innovative solutions for post-transction processing, including reconciliation, extracts, reports and settlement and remote monitoring and management of your EFTPOS estate.
Company website
Military Lecturer
University of Stellenbosch
January 2005
to December 2007
Full-time
Saldanha
South Africa
- Facilitation and planning of lectures
- Lecturer for first and second year Java
- Lecturer for ICT Project Management
- Drafting and facilitation of all evaluations and examinations related to all presented courses
