Anton Botha
Operations Manager
43 years old
Driving License
Bellville (7530) South Africa
Employed
Available
I am a self-driven, highly analytical individual who functions well in both a team oriented as well as an individual milieu. I have an innate ability to analyse my environment, and in doing so classify and overcome complex obstacles in said environments.
I have had the luxury of being surrounded by some brilliant minds during my professional career, both from a senior and junior perspective, and have taken the opportunity to attain any knowledge they were willing to share.
I am a firm believer in knowledge sharing for strategic effectiveness and believe that your human resources are by far your most valuable assets.
Over the past 6 years, I have established operational and support teams, as well as define and implement the guiding Service and Operational Level agreements associated with them. I am proficient at solving complex operational challenges through effective process design and optimisation and believe that the operational process is a living entity that needs to adapt its framework to suit the strategic business needs of the organisation.
I have had the luxury of being surrounded by some brilliant minds during my professional career, both from a senior and junior perspective, and have taken the opportunity to attain any knowledge they were willing to share.
I am a firm believer in knowledge sharing for strategic effectiveness and believe that your human resources are by far your most valuable assets.
Over the past 6 years, I have established operational and support teams, as well as define and implement the guiding Service and Operational Level agreements associated with them. I am proficient at solving complex operational challenges through effective process design and optimisation and believe that the operational process is a living entity that needs to adapt its framework to suit the strategic business needs of the organisation.
Operations Manager
Stanchion Payment Solutions
January 2012
to December 2015
Full-time
TygerValley
South Africa
- Provide the link between the sales and technical support at our customers.
- Always ensure that operational excellence of the department is maintained through process and procedures
- Thorough technical understanding of the payments environment
- Managing and reporting on Production Services activity to the business and the customers
- Provide operational recommendations to our customers based on industry standards and best practices
- Recruiting and training technical staff as needed
- Improve/Optimise activities and processes in line with the business objectives for the department
- Ensure all customer incidents are dealt with within SLA timeframes and provide the relevant reports for this
- Ensure the department adheres to legislated requirements (such as PCI DSS)
- Responsible for rostering and ensuring staff coverage for customer's accounts is sufficient
- Manage and maintain department budget
- Establlishment, maintenance and management of an ITIL certified, 24x7 service desk
- Manage 24x7 service desk team for all global customers
- Management of customer service escalations
- Continual improvement of operational processes to ensure that the business​ value propositions are met
Detailed Description
- Since 2001, Stanchion has supported the implementation and management of payment environments and card applications for retailers, banks, credit unions, card schemes, payment processors and payment systems around the world. Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
As Operations Manager, it is my responsibility to provide the link between the sales and technical support for our customers and to ensure that operational excellence of the department is maintained through efficient process design and implementation, as well as accurate budget draughting and forecasting.
Fulfilling these responsibilities requires a technical understanding of the payments environment, and by managing and reporting on Production Services activity to the business and the customers. Furthermore, I provide operational recommendations to our customers based on industry standards and best practices, and Improve/Optimise activities and processes in line with the business objectives for the department.
I also ensured that all customer incidents are dealt with within SLA timeframes and that department adheres to legislated requirements (such as PCI DSS).
Line management functions include the recruiting and training technical staff as needed and ensuring sufficient staff coverage for the various customer accounts.
Company Description
Since 2001, Stanchion has supported the implementation and management of payment environments and card applications for retailers, banks, credit unions, card schemes, payment processors and payment systems around the world.
Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems, but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
Stanchion gives clients the foresight they need, not only to implement and manage new and existing payments systems, but to predict what is happening next. It provides clients with the technology, expertise and support needed to ensure high performance, availability and total system integrity.
Company website
