Karim MENNANA
IT infrastructure Specialist and Leader
46 years old
Annemasse (74100) France
Professional Status
Employed
Available
IT Support IT Specialist L2 & L3
Incyte - Admaiora
Since December 2017
Geneve
Switzerland
- Provide hands-on support for all aspects of IT, Telephony and Mobility for clients and visitors.
- IT infrastructure implementation and development.
- Ensure availability IT infrastructure and good service and support level
- Administration and maintenance IT infrastructure systems ( Datacenter)
IT Support IT Specialist L2 & L3
Coty - MTF
October 2017
to November 2017
- Provide hands-on support for all aspects of IT, Telephony and Mobility for clients and visitors.
- Troubleshoot software and hardware
- Work with the on-site team to ensure a seamless, coordinated approach to user support at all levels.
- Consult, collaborate and establish effective networks with key global IT groups.
- Maintain an up-to-date knowledge of new and changing IT developments in line with directives.
- Monitor and update ITSM tools and processes
IT Support
Tag Aviation
October 2016
to February 2017
- Technical Suppport(1st and 2nd level) for all users and VIP in Switzerland and remote offices in Europe(UK, Spain and France)
•Handle PC, laptop, printers, WIFI, telephony and audio visual problem management and resolution.
•Maintaining the IT infrastructure (Hardware and software)
•Troubleshooting tickets for hardware and software issues.
•Writing procedure documents
•Troubleshooting: Business applications.
•Support of workstations, peripherals and mobile devices (blackberry, Android with Samsung, Nokia, Apple on Iphone, Ipad)
•Installation of new mobile devices (phones, PC, peripheral device)
•Implementation of user processes and documentation
•IT inventory managing, telephony, loans and repairs
•Updating the Ticketing tool
•Participate in various IT projects (technical documentation).
•Migration Project Windows Seven to Windows 10
•Deploying new images on PC and laptop
•Managing accounts and user groups (AD, GPO)
•Managing on servers via Vmware and Citrix.
ITIL environment.
Support IT
Darest Informatic
May 2017
to July 2017
- Provide technical Support for UBP customers and VIP (incidents and service requests)
Troubleshoot software and hardware
Handle PC, laptop, printers, WIFI, telephony (CISCO, IPhone, BlackBerry) and audio visual problem management and resolution.
Continuously monitor the Incident /Request queue
Managing windows servers (account users, GPO on Active Directory).
Administrative tasks such as follow up on open requests or incidents
Ensure the asset and configuration management database is up to date
Liaise with other teams, always maintaining ownership of the incident/request and ensuring follow up
Ensure the CMDB is updated at all times
ITIL Environment
IT Infrastructure Support
Rhon telecom
July 2016
to October 2016
- Provide support to client in their daily issues
•Helpdesk and technical support to end users.
•Troubleshooting tickets for hardware and software issues.
•Answer questions about product features and resolve user's issues.
•Maintaining the IT infrastructure (Hardware and software).
•Writing procedure documents - Coordinate project : operations IT tasks
IT Infrastructure Support
TIBCO -Capital: 95 M€ - 975 employees.
December 2007
to July 2016
Full-time
Saint Priest
France
- Project IP DCN: IT infrascture Architect
Secure Cisco network inplementation of the SFR alarms equipments supervision - Project transmission : tasks Coordination and follow
- Technical support to end users and VIP.
•Coordinate project : operations IT tasks
•Provide support to client in their daily issues
•Answer questions about product features and resolve user's issues.
•Troubleshooting tickets for hardware and software issues.
•Maintaining the IT infrastructure (Hardware and software) : Datacenter
•IT maintenance: Deploying, Building, upgrading software and hardware peripheral (PCs, laptops, Printers).
•Writing procedure documents
•Managing server user account.
•Support for video conferences.
•Building OS imaging with Ghost Norton and pqdi.
•Upgrading PCs and laptops (memory, screen swap) - Ensure the following of the good process company
- define training team
IT Support/ Helpdesk / Programer
Srasavac (SUEZ) - Capital: 89 M €
March 2007
to November 2007
Full-time
Vaulx en Velin
France
- IT Helpdesk to internal clients (Lotus, network)
• Management of IT infrastructure
• Programming billing software in VB
• Deploying and installating OS and workstations.
• Ensuring the availability of systems and documenting prevention procedures.
• Configuring, testing procedures on new configurations (PC, Windows)
• Deploying planning, implementation, monitoring, supporting for new projects.
IT Support/ Helpdesk / Programer
Cls (Air liquide) -capital: 1M€
December 2006
to March 2007
Temporary Work
Saint Symphorien d'Ozon
France
- Programing
Managing Network of the IT infrastructure
• Deploying and installating OS and workstations.
• Technical IT Helpdesk to internal clients in different agencies (Lotus messaging network)
• Managing windows servers (Backup, saving, account users).
• Preparing, testing procedures with the new configuration work (Windows Server).
• Managing PCs, laptops, Windows.
IT Support / helpdesk
SellByTel
May 2006
to October 2006
Temporary Work
LYON
France
- Technical Support: Intervention on remote Sun servers
• IT support to users
• Management of trouble tickets
IT technician
Forclum- Eiffage Energie - Capital: 3 229 M€
October 2005
to May 2006
Temporary Work
- Installating, configuring and settings routers for France Telecom (One and Cisco Access)
• Settings Private Network Computer (WIFI, Ethernet).
• customers Support
• Configuring OS and Workstation
IT network administrator
Technifutur
February 2005
to 2005
Internship
- • Deploying software (Ghost, PQDI)
• Deploying hardware (PCs, laptops)
• Helpdesk / support for users
• Windows server administration (account users, GPO, AD)
Programer/ IT helpdesk and support
Stratege print
May 2002
to July 2003
Apprenticeship
St Bonnet de Mure
France
- Programming software for Toshiba printers.
• Maintaining computers: Deploying, setting new PCs
• User support / software clients Toshiba printers.
Programmer / IT helpdesk and support
Vie Nouvelle
October 2001
to March 2002
Apprenticeship
Lyon
France
- Programing operating system images with ghost in a Linux kernel.
• Maintenance of computers : Facilities and setting new posts
• Helpdek for users
Voice and data systeme integration
- Windows 7, Windows 8, Apple OSX/IOS,Linux Ubuntu, Mac OS
- Messaging: Exchange and Lotus Notes
- Office 2000, 2003, 2007, 2010
- Active Directory, DNS, DHCP
- Networking: WAN,LAN & VPN/Remote Connectivity, TCP/IP
- Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
- WIndows office and server
- Interconnecting cisco routers
- Network managment: Active directory, et GPO
- Managment users issues (Hardware and sofware)
- Network : TCP/IP, SIP, FTP, SMTP, DNS, LDAP, SSH, VNC
- Browsers : Firefox, Google, safari
- Remote Control : VNC, PUTTY, DAMEWARE
- Monitoring of servers and account users
- Maintenance, support of Computer and Storage infrastructure Systems: Nagios
- VMware, Vsphère
- Visio
- Citrix
- System managment : SCCM
- ITIL Environment
- CISCO CUCM
- CISCO CCNA Certificate
- RADIO, ADSL, xDSL, ISDN, WIFI, optical fiber
- WIFI
- Enterprise phone ( VOIP/ TOIP)
- Core Equipments: Alcatel Lucent MGC10 5060, MGW7510: Switching Legacy Ericsson et Nortel.
- Transmission Equipements Alcatel Lucent : 1660 SM (OMSN - ADM) – 1641 – 1641SX - 1651 - 1661 - 1678–1650- 1640 – 1642 – 1670 – 1678 BHD- XATM – ISA-ES – FH SIAE - FHPT AVIAT
- Software: Alcatel 1354 RM, NR5 NR7 NR8, OMC NMS5UX FHS/FHPT SIAE 1353 NM
- OMC 5620ATM, FH SIAE, FHPT, SDH Nortel (TNMS_EC), engineering
- French: Native language
- English: fluent Written: fluent
- Spanish : written and spoken
- Arabic: fluent
