Provide technical Support for UBP customers and VIP (incidents and service requests) Troubleshoot software and hardware Handle PC, laptop, printers, WIFI, telephony (CISCO, IPhone, BlackBerry) and audio visual problem management and resolution. Continuously monitor the Incident /Request queue Managing windows servers (account users, GPO on Active Directory). Administrative tasks such as follow up on open requests or incidents Ensure the asset and configuration management database is up to date Liaise with other teams, always maintaining ownership of the incident/request and ensuring follow up Ensure the CMDB is updated at all times ITIL Environment
