Technical Suppport(1st and 2nd level) for all users and VIP in Switzerland and remote offices in Europe(UK, Spain and France) •Handle PC, laptop, printers, WIFI, telephony and audio visual problem management and resolution. •Maintaining the IT infrastructure (Hardware and software) •Troubleshooting tickets for hardware and software issues. •Writing procedure documents •Troubleshooting: Business applications. •Support of workstations, peripherals and mobile devices (blackberry, Android with Samsung, Nokia, Apple on Iphone, Ipad) •Installation of new mobile devices (phones, PC, peripheral device) •Implementation of user processes and documentation •IT inventory managing, telephony, loans and repairs •Updating the Ticketing tool •Participate in various IT projects (technical documentation). •Migration Project Windows Seven to Windows 10 •Deploying new images on PC and laptop •Managing accounts and user groups (AD, GPO) •Managing on servers via Vmware and Citrix. ITIL environment.
