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Franck Allou

Engineer in International Business and Marketing

Assistant Marketing
banque
Relation Client
Commerce
Vente
Accueil Expériences Formations Compétences Portfolios
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Franck Allou
43 ans
Permis de conduire
Abidjan Côte d’Ivoire
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Situation professionnelle
En poste
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CV réalisé sur DoYouBuzz
Portfolios

Diplôme d'ingénieur en Marketing Appliqué et en Commerce International

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En savoir +

Certificat de travail et attestation de fin de stage

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Stratégie d'action commerciale Bank of Africa

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Optimisation de la gestion de la relation - Banque Africaine de Développement

En savoir +
Expériences
  • Interpret staff rules to determine benefits due to staff members joining the Bank;
  • Coordinate with others Human Resources Management department divisions;
  • Process payment of installation allowance for the eligible staff;
  • Communicate with staff and ensure they understand the status of their payments;
  • Raise payment vouchers for payments of assumption of duty benefits and departures;
  • Process requests of staff members for Education advance payments justifications
  • Communicate and Drafting correspondence to staff relating to Education benefits;
  • Administer Leave entitlements and Generation of leave quotas;
  • Administer of holidays calendars Maternity leave and Sick;
  • Process requests for Salary Advances;
  • Check and clear all Staff lease agreements to mitigate Bank liability;
  • Provide Advice and guidance to IRS on policy;
  • Administer Cost of Living Adjustment, Hardship Allowance, housing;
  • Check and reconcile all benefits in accordance with Service Level
    Agreements.
  • Plan and prepare marketing campaigns, public relations works and internal communication actions to boost the notoriety of Mercedes-Benz CI;
  • Prepare and send of invitations for events and customer seminars;
  • Monitor, update and quality control of information on registered customers;
  • Proposal for improving service delivery methods;
  • Support and advice to customers and suppliers;
  • Organize and running events to increase sales;
  • Edit and produce the Mercedes-Benz CI’s internal Newsletter;
  • Administrative and office assistance for the preparation of customer communication media.
En savoir +
  • Design and organize internal and external communication plan;
  • Guide prospects to a stock investment choice;
  • Participate in the design of products (unit trust) attractive to prospects and matching their expressed needs;
  • Commercial prospection (Land, Major Account), and training of new sellers;
  • Develop the customer portfolio and selling BOA-AM products.
En savoir +
  • Produce regular reports on the different benefits and validity of interim contracts signed between Citibank and third bodies (Manpower, Optisoft ...);
  • Process requests of employees (rights to leave, meal ticket, reimbursement of medical expenses ...);
  • Contribute to the calculation of pay and the reconciliation of loans granted to Bank staff;
  • Refresh, organize and store personnel data;
  • Client service
En savoir +
  • Write and check websites contents while ensuring their good SEO;
  • Make recommendations to improve the website creation process;
  • Coordinate and collect information in the design of websites.
En savoir +
  • Develop and implement promotional campaigns in order to boost current and potential customers purchasing decision, and build their loyalty.
  • Monitor and analyze the "mobile payment" project;
  • Strengthening the BNA marketing strategy for customer loyalty.
En savoir +
  • Selling advertising on internet for the marketing of motor vehicles;
  • Receive calls and follow-up on customers’ accounts by phone;
  • Managing customer complaints;
  • Update and modification of customer files.
En savoir +
  • Development of a customer-service communication system for all matters relating to the handling procedures for benefits;
  • Processing of applications and written proofs of education costs through SAP;
  • Development and drafting of a front-office service (marketing) in charge of customer relations for the optimization of the process of advance request management on study expenses;
  • Analysis of issues and complaints raised by members of staff and formulation of recommendations to address them;
  • Reconciliation and cross-check of reimbursement requests of customers through SAP;
  • Supporting staff in the establishment of files to apply for educational expenses;
  • Communicating with staff and regularly informing them on the progress of their payment status;
  • Client service.
En savoir +
  • Perception survey (qualitative and quantitative study with customers; structured and semi-structured interview, questionnaire development);
  • Highlighting activities and transactions directly involved in the creation and delivery of the service (Blueprint);
  • Structural reorganization on the basis of an internal, functional benchmarking;
  • Proposal of a CRM (Customer Relationship Management) suitable for investigations.
En savoir +
  • Development of promotional actions and selection of advertising magazines;
  • Customer reception and management, sending documents;
  • Enforcing the sellers’ permanency and order tracking.
En savoir +
Formations

British certificate

British Council

Mars 2011 à avril 2011

Engineering in International Business and Marketing

Institut National Polytechnique Félix Houphouët Boigny

Octobre 2005 à juin 2008

Advanced Technician Certificate in Business Management

Agitel Formation

Octobre 2003 à juin 2005
Compétences

General accounting and international trade negotiation technique

  • Client orientation
  • Team working and relations
  • Able to perform various tasks
  • Excellent skills in accounting, audit and communication
  • Competence in the use of standard Microsoft Office and SAP
  • Able to communicate effectively (written and oral) in English or French
CV professionnel gratuit