Trey Taylor
Retail Store Manager | Customer Service Expert | Hospitality Supervisor | Guest Care Specialist | Recently Relocated & Looking for New Opportunities
Retail
Customer Service
Hospitality
Store Management
Team Leader
36 years old
Driving License
Orlando (32821) United States (Florida)
Unemployed
Available
A Customer service expert dedicated to effective team management and customer satisfaction, offering 8+ years in the retail industry, as well as in-depth knowledge of the hospitality field. An award-winning brand ambassador whose managerial experience has increased productivity and whose positive attitude strengthened employee relations and workplace morale. A supervisor who is known to be among the best with regards to building highly-motivated teams, as well as leading customer-focused professionals in a fast-paced environment.
Retail Team Lead & Visual Merchandiser
Starbucks Coffee Company
November 2014
to September 2016
Detroit
United States - Michigan
- Managed Team in every aspect of retail, merchandising, and sales. Collaborated with team to develop the best practices for sales and customer service to help improve the store's efficiency. Recognized and rewarded for outstanding work performance for cultivating a positive and energetic customer service culture. Supervised and directed all merchandise and shipment processing. Trained new associates on retail and customer-focused sales and service.
Detailed Description
- Recognized for store turnaround for driving retail sales from almost nonexistent to best in the state.
- Trained staff on customer service principle which grew guest base by 12%
- Increase guest relations and retention by 19%. Because of this, climbed into lead guest services position within the district and outperformed other stores by over $5,000.
Hospitality Operations Supervisor
Cedar Fair Entertainment Coportation
March 2013
to November 2014
Sandusky
United States - Ohio
- Personally, known for resolving long-standing problems and creating solutions that improve operational efficiency. Promoted the brand throughout the park. Made and confirmed reservations to shows and ride locations. Recommended top dining and entertainment options for guests. Investigated and resolved customer inquiries and complaints. Supervised multiple staffs on productivity, safety, efficiency, and general ride operations.
Detailed Description
- Supervised and coached multiple staffs to win guest services award by exceeding all guest care standards set forth by corporate.
- Recipient of prestigious cornerstone award: honoring those who are outstanding in customer services, guest relations, hospitality, employee relations and overall professionalism within the Cedar Fair Corporation.
- Increased profitability by 11% by eliminating unnecessary scheduling while maximizing employee relations through employee complaint resolutions.
Company Description
Cedar Fair Entertainment Corporation deals directly with the amusement park industry. It's flagship park, Cedar Point, opened in 1870, it is the second-oldest operating amusement park in the United States. Known as "America's Roller Coast", the park features a world-record 71 rides, including 16 roller coasters.
Company website
Director of Guest Services & Front Desk Operations
The Aveda Corporation: Institutes
February 2010
to November 2012
Columbus
United States - Ohio
- As leader of the customer service, retail, hospitality and front desk staff, met all customer support guidelines including service levels, guest satisfaction and productivity. Anticipated salon guest concerns and addressed them immediately. Effective liaison between customers and internal departments. Led merchandise selection and pricing by monitoring and analyzing consumer trends.
Detailed Description
- Expanded guest base by 18% and increased guest retention 12% As a guest lecturer and professor, successfully taught classes dealing with retail and guest service principles. Elevated alumni hiring rate by 21%, due to stylist's training in customer service and retail.
- Wrote customer service, retail, and hospitality protocol handbooks that are still in use to this day.
- By adapting and optimizing a broken check-in system, alongside implementing a customer-focused training style, location saw a complete turnaround with regards to almost every measurable retail and hospitality statistic.
Company Description
"OUR MISSION AT AVEDA IS TO CARE FOR THE WORLD WE LIVE IN, FROM THE PRODUCTS WE MAKE TO THE WAYS IN WHICH WE GIVE BACK TO SOCIETY. AT AVEDA, WE STRIVE TO SET AN EXAMPLE FOR ENVIRONMENTAL LEADERSHIP AND RESPONSIBILITY, NOT JUST IN THE WORLD OF BEAUTY, BUT AROUND THE WORLD." ~HORST RECHELBACHER, FOUNDER
Aveda is a cosmetic company owned and Operated by Estee Lauder. They pride themselves for offering products that are "green friendly". Aveda takes its roots from India and ancient traditional AYURVEDA. Aveda has taken it's luxury haircare and cosmetic brand and updated it by branching into the educational side of haircare, thus the Aveda Institutes were born.
From the fashion runways of New York to hundreds of local neighborhoods, Aveda stylists practice virtually everywhere. In 1977, the first Aveda Institute opened its doors in Minneapolis, Minnesota. Today Aveda offers Cosmetology programs in nearly 60 American cities, as well as Canada and Australia.
Often called the "Harvard of Hair" in pop culture, Aveda is among the top in the industry.
Aveda is a cosmetic company owned and Operated by Estee Lauder. They pride themselves for offering products that are "green friendly". Aveda takes its roots from India and ancient traditional AYURVEDA. Aveda has taken it's luxury haircare and cosmetic brand and updated it by branching into the educational side of haircare, thus the Aveda Institutes were born.
From the fashion runways of New York to hundreds of local neighborhoods, Aveda stylists practice virtually everywhere. In 1977, the first Aveda Institute opened its doors in Minneapolis, Minnesota. Today Aveda offers Cosmetology programs in nearly 60 American cities, as well as Canada and Australia.
Often called the "Harvard of Hair" in pop culture, Aveda is among the top in the industry.
Company website
Assistant Store Manager
The Aveda Corporation: Experience Centers
April 2008
to January 2010
Columbus
United States - Ohio
- Proven store manager with verifiable successes in driving sales, minimizing employee turnover while maximizing customer retention. Handled all customer relations issues in accordance with company policies. Educated customers about the brand to incite excitement about the company’s mission and values. Interview, hired, and trained all new sales associates and assigned employees to specific duties to best meet the needs of the store.
Detailed Description
- Recognized with the award for "Best Rising Star" and "Top Guest Services Team" at National Convention
- Promoted to head trainer, recruiter, and motivator for staff, yet still produced top personal sales results in the district.
- Implemented a new training process and identified poor work habits to improve employee retention.
Company Description
OUR MISSION AT AVEDA IS TO CARE FOR THE WORLD WE LIVE IN, FROM THE PRODUCTS WE MAKE TO THE WAYS IN WHICH WE GIVE BACK TO SOCIETY. AT AVEDA, WE STRIVE TO SET AN EXAMPLE FOR ENVIRONMENTAL LEADERSHIP AND RESPONSIBILITY, NOT JUST IN THE WORLD OF BEAUTY, BUT AROUND THE WORLD." ~HORST RECHELBACHER, FOUNDER
Aveda is a cosmetic company owned and Operated by Estee Lauder. They pride themselves for offering products that are "green friendly". Aveda takes its roots from India and ancient traditional AYURVEDA. Aveda has taken it's luxury haircare and cosmetic and brought it back to its roots.
Aveda Experience Centers are the retail backbone to the corporation. An Experience Center is more than just a retail store. It's a place where anyone can go and experience the products and a piece of the traditional AYURVEDA way of life.
Aveda is a cosmetic company owned and Operated by Estee Lauder. They pride themselves for offering products that are "green friendly". Aveda takes its roots from India and ancient traditional AYURVEDA. Aveda has taken it's luxury haircare and cosmetic and brought it back to its roots.
Aveda Experience Centers are the retail backbone to the corporation. An Experience Center is more than just a retail store. It's a place where anyone can go and experience the products and a piece of the traditional AYURVEDA way of life.
Company website
