A Customer service expert dedicated to effective team management and customer satisfaction, offering 8+ years in the retail industry, as well as in-depth knowledge of the hospitality field. An award-winning brand ambassador whose managerial experience has increased productivity and whose positive attitude strengthened employee relations and workplace morale. A supervisor who is known to be among the best with regards to building highly-motivated teams, as well as leading customer-focused professionals in a fast-paced environment.
Managed Team in every aspect of retail, merchandising, and sales. Collaborated with team to develop the best practices for sales and customer service to help improve the store's efficiency. Recognized and rewarded for outstanding work performance for cultivating a positive and energetic customer service culture. Supervised and directed all merchandise and shipment processing. Trained new associates on retail and customer-focused sales and service.
Detailed Description
Recognized for store turnaround for driving retail sales from almost nonexistent to best in the state.
Trained staff on customer service principle which grew guest base by 12%
Increase guest relations and retention by 19%. Because of this, climbed into lead guest services position within the district and outperformed other stores by over $5,000.
