A Customer service expert dedicated to effective team management and customer satisfaction, offering 8+ years in the retail industry, as well as in-depth knowledge of the hospitality field. An award-winning brand ambassador whose managerial experience has increased productivity and whose positive attitude strengthened employee relations and workplace morale. A supervisor who is known to be among the best with regards to building highly-motivated teams, as well as leading customer-focused professionals in a fast-paced environment.
As leader of the customer service, retail, hospitality and front desk staff, met all customer support guidelines including service levels, guest satisfaction and productivity. Anticipated salon guest concerns and addressed them immediately. Effective liaison between customers and internal departments. Led merchandise selection and pricing by monitoring and analyzing consumer trends.
Detailed Description
Expanded guest base by 18% and increased guest retention 12% As a guest lecturer and professor, successfully taught classes dealing with retail and guest service principles. Elevated alumni hiring rate by 21%, due to stylist's training in customer service and retail.
Wrote customer service, retail, and hospitality protocol handbooks that are still in use to this day.
By adapting and optimizing a broken check-in system, alongside implementing a customer-focused training style, location saw a complete turnaround with regards to almost every measurable retail and hospitality statistic.
Company Description
"OUR MISSION AT AVEDA IS TO CARE FOR THE WORLD WE LIVE IN, FROM THE PRODUCTS WE MAKE TO THE WAYS IN WHICH WE GIVE BACK TO SOCIETY. AT AVEDA, WE STRIVE TO SET AN EXAMPLE FOR ENVIRONMENTAL LEADERSHIP AND RESPONSIBILITY, NOT JUST IN THE WORLD OF BEAUTY, BUT AROUND THE WORLD." ~HORST RECHELBACHER, FOUNDER
Aveda is a cosmetic company owned and Operated by Estee Lauder. They pride themselves for offering products that are "green friendly". Aveda takes its roots from India and ancient traditional AYURVEDA. Aveda has taken it's luxury haircare and cosmetic brand and updated it by branching into the educational side of haircare, thus the Aveda Institutes were born.
From the fashion runways of New York to hundreds of local neighborhoods, Aveda stylists practice virtually everywhere. In 1977, the first Aveda Institute opened its doors in Minneapolis, Minnesota. Today Aveda offers Cosmetology programs in nearly 60 American cities, as well as Canada and Australia.
Often called the "Harvard of Hair" in pop culture, Aveda is among the top in the industry.
