A Customer service expert dedicated to effective team management and customer satisfaction, offering 8+ years in the retail industry, as well as in-depth knowledge of the hospitality field. An award-winning brand ambassador whose managerial experience has increased productivity and whose positive attitude strengthened employee relations and workplace morale. A supervisor who is known to be among the best with regards to building highly-motivated teams, as well as leading customer-focused professionals in a fast-paced environment.
Personally, known for resolving long-standing problems and creating solutions that improve operational efficiency. Promoted the brand throughout the park. Made and confirmed reservations to shows and ride locations. Recommended top dining and entertainment options for guests. Investigated and resolved customer inquiries and complaints. Supervised multiple staffs on productivity, safety, efficiency, and general ride operations.
Detailed Description
Supervised and coached multiple staffs to win guest services award by exceeding all guest care standards set forth by corporate.
Recipient of prestigious cornerstone award: honoring those who are outstanding in customer services, guest relations, hospitality, employee relations and overall professionalism within the Cedar Fair Corporation.
Increased profitability by 11% by eliminating unnecessary scheduling while maximizing employee relations through employee complaint resolutions.
Company Description
Cedar Fair Entertainment Corporation deals directly with the amusement park industry. It's flagship park, Cedar Point, opened in 1870, it is the second-oldest operating amusement park in the United States. Known as "America's Roller Coast", the park features a world-record 71 rides, including 16 roller coasters.
