Trey Taylor
Retail Store Manager | Customer Service Expert | Hospitality Supervisor | Guest Care Specialist | Recently Relocated & Looking for New Opportunities
Retail
Customer Service
Hospitality
Store Management
Team Leader
36 years old
Driving License
Orlando (32821) United States (Florida)
Unemployed
Available
A Customer service expert dedicated to effective team management and customer satisfaction, offering 8+ years in the retail industry, as well as in-depth knowledge of the hospitality field. An award-winning brand ambassador whose managerial experience has increased productivity and whose positive attitude strengthened employee relations and workplace morale. A supervisor who is known to be among the best with regards to building highly-motivated teams, as well as leading customer-focused professionals in a fast-paced environment.
Retail Team Lead & Visual Merchandiser
Starbucks Coffee Company
November 2014
to September 2016
Detroit
United States - Michigan
- Managed Team in every aspect of retail, merchandising, and sales. Collaborated with team to develop the best practices for sales and customer service to help improve the store's efficiency. Recognized and rewarded for outstanding work performance for cultivating a positive and energetic customer service culture. Supervised and directed all merchandise and shipment processing. Trained new associates on retail and customer-focused sales and service.
Hospitality Operations Supervisor
Cedar Fair Entertainment Coportation
March 2013
to November 2014
Sandusky
United States - Ohio
- Personally, known for resolving long-standing problems and creating solutions that improve operational efficiency. Promoted the brand throughout the park. Made and confirmed reservations to shows and ride locations. Recommended top dining and entertainment options for guests. Investigated and resolved customer inquiries and complaints. Supervised multiple staffs on productivity, safety, efficiency, and general ride operations.
Director of Guest Services & Front Desk Operations
The Aveda Corporation: Institutes
February 2010
to November 2012
Columbus
United States - Ohio
- As leader of the customer service, retail, hospitality and front desk staff, met all customer support guidelines including service levels, guest satisfaction and productivity. Anticipated salon guest concerns and addressed them immediately. Effective liaison between customers and internal departments. Led merchandise selection and pricing by monitoring and analyzing consumer trends.
Assistant Store Manager
The Aveda Corporation: Experience Centers
April 2008
to January 2010
Columbus
United States - Ohio
- Proven store manager with verifiable successes in driving sales, minimizing employee turnover while maximizing customer retention. Handled all customer relations issues in accordance with company policies. Educated customers about the brand to incite excitement about the company’s mission and values. Interview, hired, and trained all new sales associates and assigned employees to specific duties to best meet the needs of the store.
Coursework included: Case Management & Addiction Therapy | GPA: 4.0
Advanced Coursework: Strategic Communications | GPA: 3.5
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Customer Service
Expert
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Customer Satisfaction
Expert
-
Customer Relations
Advanced
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Customer Experience
Expert
-
Customer retention
Expert
-
Front Desk Operations
Advanced
-
Guest Accomadations
Advanced
-
Recruitment
Good
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Recruiting
Good
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Human Resources
Advanced
-
Staffing
Advanced
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Employee Relations
Expert
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Employee Training
Expert
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Employee Engagement
Expert
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POS Systems
Advanced
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Merchandising & Store Layout
Advanced
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Data Entry & Analysis
Advanced
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Sales Forecasting
Good
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Retail Management
Advanced
-
Store Operations
Expert
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Marketing Strategy
Good
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Sales Management
Advanced
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Salesforce.com
Advanced
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Sales Process
Advanced
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Sales Operations
Expert
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Customer Satisfaction
Expert
-
Customer Service
Expert
-
Customer Relations
Expert
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Customer Experience
Expert
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Customer retention
Expert
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Customer relationship management
Expert
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staff development
Expert
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Scheduling
Advanced
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Staffing
Advanced
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Employee Training
Expert
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Employee Relations
Expert
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Employee Engagement
Expert
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Brand Development
Advanced
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Branding
Advanced
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Complaint Resolution
Expert
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Inventory Management
Good
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Loss Prevention
Good
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Front Desk Operations
Advanced
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Check-in & Check-out Procedures
Advanced
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Guest Scheduling
Advanced
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Guest Accomodations
Expert
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Concierge
Expert
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Optimization of Procedures
Advanced
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Data analysis
Good
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Data Entry
Advanced
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forecasting
Good
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Management
Advanced
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New Business Development
Advanced
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Social media marketing
Advanced
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Social Media
Advanced
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Social Networking
Advanced
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Community Outreach
Advanced
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Organizational Development
Advanced
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Counseling
Expert
- Cooking (Italian)
- Staff Development
- Retail
- Research
- Training
- Sales
- French
- Gothic
- British
- Europe
- Australia
- Africa
