27 years of experience across retail, luxury and services. I build reliable IT systems, cut costs and lead teams in demanding multi-site environments. Fully bilingual French–English, immediately available.
Leadership & management • Defined and managed IT budget (~€2M), prioritised investments and monitored vendor SLAs • Managed a team of 4: coaching, skills development and performance reviews • Coordinated IT standards and group projects with German headquarters
Infrastructure & Digital Workplace • Full LAN/WiFi overhaul at HQ and warehouse: migrated from legacy Cisco to Meraki with redundant cabling • Administered Microsoft 365: Teams, SharePoint Online, Entra ID, access management and collaboration spaces • Used ServiceNow for ticket management and continuous service improvement
Key achievements ★ Print fleet optimisation: reduced number of printers and associated costs by 50% ★ Mobile contract renegotiation: €25,000 annual savings ★ Decommissioned Alcatel PBX (200 handsets) and migrated to Teams Phone / SIP: ~60% reduction in telecom costs, saving approximately €25,000 per year ★ Delivered Darty crossdocking project — stalled for 5 years before handover, completed in under 6 months ★ Opened 2 new stores with full IT infrastructure deployment ★ Migrated from DocuSign to Adobe Sign: simplified application stack and reduced licensing costs
Leadership & governance • Oversaw full multi-site IT infrastructure across a complex retail environment • Coordinated with European and US Global IT leadership • Budget management: ~€3.8M — achieved 40% vendor cost reduction • Organised 24/7 IT support across 55 retail locations
Infrastructure & security • Supervised workstations, servers, networks (LAN/WAN/WLAN) and POS systems • Led PCI-DSS, SOX and GDPR compliance programmes • Managed and evolved Cisco infrastructure (networks, VoIP/SIP)
Key achievements ★ Coordinated and led with third-party partners a business continuity plan (carve-out) with zero downtime following the US parent company's bankruptcy ★ Full GDPR deployment and POS system certification ★ Opened 2–3 new stores per year with full IT deployment ★ Deployed innovative solutions: footfall analytics, contactless payment, DECT telephony
• Supervised full IT infrastructure: 250 workstations, 39 servers of which 30 virtualised • Administered LAN/WAN/WLAN and telephony (Cisco environment) • Managed a team of 3, structured IT processes and documentation
Key achievements ★ Full Windows 7 / Office 2010 migration and VMware vSphere 5 deployment (IBM Blade servers, EMC VNX5300/DataDomain storage) ★ Deployed LANDesk, Meraki MDM and overhauled print fleet — significant cost reduction ★ Renewed VPN infrastructure and switched ISP
• Sole IT manager for France operations (HQ and boutiques) in a luxury retail environment • Managed CAPEX/OPEX budget, IT procurement and vendor contract negotiations • Deployed IT infrastructure for the London subsidiary (Sophia Kokosalaki) • Hybrid PC/Mac environments, telephony, video conferencing, Retail Pro
• International IT administration: Active Directory, Citrix MetaFrame, Exchange • Migrated to centralised Citrix architecture (POC through full deployment)
