27 years of experience across retail, luxury and services. I build reliable IT systems, cut costs and lead teams in demanding multi-site environments. Fully bilingual French–English, immediately available.
Leadership & governance • Oversaw full multi-site IT infrastructure across a complex retail environment • Coordinated with European and US Global IT leadership • Budget management: ~€3.8M — achieved 40% vendor cost reduction • Organised 24/7 IT support across 55 retail locations
Infrastructure & security • Supervised workstations, servers, networks (LAN/WAN/WLAN) and POS systems • Led PCI-DSS, SOX and GDPR compliance programmes • Managed and evolved Cisco infrastructure (networks, VoIP/SIP)
Key achievements ★ Coordinated and led with third-party partners a business continuity plan (carve-out) with zero downtime following the US parent company's bankruptcy ★ Full GDPR deployment and POS system certification ★ Opened 2–3 new stores per year with full IT deployment ★ Deployed innovative solutions: footfall analytics, contactless payment, DECT telephony
