Rajdeep Poitaya
IT Manager | Head of IT | Digital Transformation & Infrastructure
IT Strategy & Governance
Multi-site Infrastructure Management
Digital Workplace & Collaboration (Microsoft 365, Teams, SharePoint)
Team Leadership & Vendor Management
IT Transformation & Project Delivery
Paris (75004) France
Employed
Available
27 years of experience across retail, luxury and services. I build reliable IT systems, cut costs and lead teams in demanding multi-site environments. Fully bilingual French–English, immediately available.
IT Manager – 6 stores, 1 warehouse, 1 HQ | Team: 4
Miele France
Since June 2022
- Leadership & management
• Defined and managed IT budget (~€2M), prioritised investments and monitored vendor SLAs
• Managed a team of 4: coaching, skills development and performance reviews
• Coordinated IT standards and group projects with German headquarters - Infrastructure & Digital Workplace
• Full LAN/WiFi overhaul at HQ and warehouse: migrated from legacy Cisco to Meraki with redundant cabling
• Administered Microsoft 365: Teams, SharePoint Online, Entra ID, access management and collaboration spaces
• Used ServiceNow for ticket management and continuous service improvement - Key achievements
★ Print fleet optimisation: reduced number of printers and associated costs by 50%
★ Mobile contract renegotiation: €25,000 annual savings
★ Decommissioned Alcatel PBX (200 handsets) and migrated to Teams Phone / SIP: ~60% reduction in telecom costs, saving approximately €25,000 per year
★ Delivered Darty crossdocking project — stalled for 5 years before handover, completed in under 6 months
★ Opened 2 new stores with full IT infrastructure deployment
★ Migrated from DocuSign to Adobe Sign: simplified application stack and reduced licensing costs
IT Manager – 55 stores, 500 POS, 1 warehouse, 1 HQ|Team : 6
PICWICTOYS ( ex TOYS "Я" US – France )
August 2015
to May 2022
- Leadership & governance
• Oversaw full multi-site IT infrastructure across a complex retail environment
• Coordinated with European and US Global IT leadership
• Budget management: ~€3.8M — achieved 40% vendor cost reduction
• Organised 24/7 IT support across 55 retail locations - Infrastructure & security
• Supervised workstations, servers, networks (LAN/WAN/WLAN) and POS systems
• Led PCI-DSS, SOX and GDPR compliance programmes
• Managed and evolved Cisco infrastructure (networks, VoIP/SIP) - Key achievements
★ Coordinated and led with third-party partners a business continuity plan (carve-out) with zero downtime following the US parent company's bankruptcy
★ Full GDPR deployment and POS system certification
★ Opened 2–3 new stores per year with full IT deployment
★ Deployed innovative solutions: footfall analytics, contactless payment, DECT telephony
Systems, Networks & Telecoms Manager – 250 users / Team : 3
Diesel France
July 2012
to August 2015
Full-time
Paris
France
- • Supervised full IT infrastructure: 250 workstations, 39 servers of which 30 virtualised
• Administered LAN/WAN/WLAN and telephony (Cisco environment)
• Managed a team of 3, structured IT processes and documentation - Key achievements
★ Full Windows 7 / Office 2010 migration and VMware vSphere 5 deployment (IBM Blade servers, EMC VNX5300/DataDomain storage)
★ Deployed LANDesk, Meraki MDM and overhauled print fleet — significant cost reduction
★ Renewed VPN infrastructure and switched ISP
IT Manager – 100 users
Maison Martin Margiela
July 2007
to July 2012
Full-time
Paris
France
- • Sole IT manager for France operations (HQ and boutiques) in a luxury retail environment
• Managed CAPEX/OPEX budget, IT procurement and vendor contract negotiations
• Deployed IT infrastructure for the London subsidiary (Sophia Kokosalaki)
• Hybrid PC/Mac environments, telephony, video conferencing, Retail Pro
IT Support Engineer – Southern Europe (France: 8 offices, Italy and Spain) – 300 users
HUDSON
January 2003
to July 2007
Full-time
Neuilly sur Seine
France
- • International IT administration: Active Directory, Citrix MetaFrame, Exchange
• Migrated to centralised Citrix architecture (POC through full deployment)
IT Support Specialist – 160 users
SOCIETE GENERALE
July 2000
to January 2003
Full-time
La Défense
France
- • IT support in a demanding banking environment, built an internal card payments intranet
Operations Technician (AS400 / HP3000)
PARIBAS – EMEA Zone, Paris
August 1999
to July 2000
Full-time
Paris
France
- • European Data Center: batch processing, backup operations, help desk
IT support
AVIATION SANS FRONTIERES
March 1998
to July 1999
Volunteer Work
Orly
France
- Maintained IT systems & website updates
Armed forces (Sergeant, NCO) | Air Force (Paris)
Armée de l’Air
1994
to 1996
Paris
France
- Long-term voluntary enlistment.
Skills
Languages
- French
- English
- Malayalam: Native
- Tamil, Hindi: Professional working proficiency
Digital Workplace & Cloud
- Microsoft 365 (Teams, SharePoint, Exchange Online)
- Identity & Access Management (Azure AD / Entra ID)
- Microsoft Teams (Collaboration & Telephony – SIP / Teams Phone)
- SharePoint Online (Administration & Governance)
- Intune
Infrastructure & Systems
- Windows Server, Active Directory (GPO, IAM)
- VMware vSphere (Virtualization)
- Citrix / Terminal Server
- AS/400, HP MPE
Networks & Communications
- LAN / WAN / WLAN infrastructures
- Cisco environments (routing, switching, WiFi, VoIP)
- Unified Communications (VoIP / SIP / Teams Phone)
- VPN, DNS, DHCP
IT Service Management & Tools
- ServiceNow (ITSM)
- Asset Management (Landesk, AssetExplorer)
- Monitoring (WhatsUp Gold)
Business Applications
- SAP
- Retail systems (Retail Pro)
Security & Compliance
- PCI-DSS
- SOX
- RGPD / GDPR
- Cybersecurity
- Identity & access management
- International travel (Europe, Middle East, North America)
- Badminton, hiking
- Photography, aeromodelling
- Technology & digital innovation
- Board member of the Royal Rider Club (Paris region) : managing digital presence (website), developing online visibility, and contributing to club activities