Javier Eduardo Trujillo Lopez
Curriculum Vitae
42 years old
Professional Status
Employed
Open to opportunities
About Me
Electronic Engineering, Software Engineering Specialist, Experienced in Cellular/Telephony Systems, Contact Center Operations, Design and Implementation of Integrative and Custom Applications; solid knowledge of C Sharp, Linux OS, Web implementations, Python and Java ME Development.
Committed to work and ability to design and implement technological solutions according to the business needs. Experience in working with multidisciplinary, creative teams, goal-oriented and quality standards, efficiency and profitability.
Committed to work and ability to design and implement technological solutions according to the business needs. Experience in working with multidisciplinary, creative teams, goal-oriented and quality standards, efficiency and profitability.
Chief Technology Officer
Servicebots AI
Since February 2023
- Develop technical aspects of the company’s strategy to ensure alignment with its business goals
- Discover and implement new technologies that yield competitive advantage
- Help departments use technology profitably
- Supervise system infrastructure to ensure functionality and efficiency
- Build quality assurance and data protection processes
- Monitor KPIs and IT budgets to assess technological performance
- Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
- Communicate technology strategy to partners and investors
- Formulate a vision for how technology will be utilized within the company
- Outline company goals and timelines for research and development
- Develop technical aspects of the company’s strategy for alignment with its business goals
- Ensure that the technological resources satisfy the company’s short and long-term needs
- Verify all technological practices adhere to regulatory standards and compliance
- Identify and implement innovative technologies that yield competitive advantage
- Manage large teams, big data, and the product life-cycle
- Help departments use technology profitably and act as a mentor to team members
- Supervise system infrastructure to ensure functionality and efficiency
- Build quality assurance and data protection processes
- Monitor KPIs and IT budgets to assess technological performance
- Capitalize on stakeholders’ feedback to advise on necessary improvements and adjustments
- Maintain a consumer-focused outlook, centrally on delivering IT projects to market
- Make executive decisions on behalf of the company’s technological requirements
Company Description
ServiceBots is a leading Conversational Artificial Intelligence Company that is revolutionizing the way companies get in touch with their customers. Our Voicebots and our Conversational Analytics skills can help you have more conversations, better conversations, faster conversations and more cost effective conversations with your customers and end users.
Company website
Service Delivery Manager
EPAM Systems
March 2022
to January 2023
Full-time
- Candidate screening.
- Overseed general project execution and team wellness.
- To be a bridge between the developer team and the client.
- Understand the business needs and discuss the best way to execute the project, propose a roadmap, and define the milestones to accomplish the different project goals.
- Work with the Architects to ensure all the business requirements are supported in the proposed solution.
- Pair code reviews.
- Support the team with any tech and business doubts that they have.
- Give and receive feedback from the client to improve the team's performance.
- Lead the team in POC to mitigate future risks in the project.
- Guarantee the development process meets the quality standards of the client and EPAM.
Company Description
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique 'Engineering DNA,' EPAM's globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people's lives. In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.
Selected by Newsweek as a 2021 and 2022 Most Loved Workplace, EPAM's global multi-disciplinary teams serve customers in more than 50 countries across six continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked four times as the top IT services company on Fortune's 100 Fastest Growing Companies list. EPAM is also listed among Ad Age's top 25 World's Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest Growing Firm.
Selected by Newsweek as a 2021 and 2022 Most Loved Workplace, EPAM's global multi-disciplinary teams serve customers in more than 50 countries across six continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked four times as the top IT services company on Fortune's 100 Fastest Growing Companies list. EPAM is also listed among Ad Age's top 25 World's Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest Growing Firm.
Company website
Solutions Delivery Manager
Softline International
December 2019
to November 2022
- Analysis and Design of Integration Solutions for technology platforms in Azure Cloud, Amazon AWS and Google Cloud.
- Implementation of process optimization solutions.
- Management and structuring of development teams.
- Design and Development of Worldwide IPCoSell Solutions
RPA Architect
Everis
October 2018
to July 2019
- Technical knowledge of RPA Project Architecture. Scalability Assessment for Un-attended automation.
- Data Infrastructure
- Senior RPA Developer.
- Senior Solutions Architect for Integration solutions in other Programming Languages.
- Technical Process Review to assist in the construction of Business Case.
- Process analysis of susceptible processes of automation.
- Change Management during the different phases of implementation of the technological solution.
- Technical interview with Users during the Development and Testing phases.
- Mentor of Junior Developers in the RPA tools.
- Code Review.
- Technical Documentation and Best Development Practices advocate.
- Technical Support for RPA Solutions
- Project Budget Estimation for in-house RPA Projects.
- Manage relationship with RPA stakeholders
- Support the Company growth plans and the develop of new projects
- Estimate the use and functionality of new automation tools
- Work closely with BA to assure that the RPA solutions are in sync with the Business 4.0 goals.
- Advocate of Business 4.0 goals about Automation, Efficient and Digital Strategy
- Test Case designer
RPA Architect
TATA Consultancy Services
July 2019
to December 2019
- Desing the server architecture, Installing and configuring the architecture and setting up development, test and production environments for the RPA to run.
- Project Governance
- Filling in the Process Design Document (PDD) is where various processes to be automated are defined. Various test cases and data and designing the solution is involved in this process.
- Responsible for getting everyone on the CoE including the stakeholders to agree on the best practices to be followed
- Identifying reusable components that can save duplicate effort and also defining how to manage configurable parameters, queues and schedules of Robots to optimize the cost and runtime
- Anticipate future needs and develop strategies to ensure that the right technology meets the vision of digital transformation, as well as the needs of customers.
- Identification of needs and definition of automation solutions. Work in groups prioritizing use cases and creating the detailed documentation necessary for development teams.
New Technology Developer Engineer
Digitex Internacional
October 2014
to October 2018
Bogotá
Colombia
- From outsourcing of customer interactions and processes to customer experience consulting and technologies, our services are entirely focused on one goal: helping our clients to maximise the customer value. We combine an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages.
- Telecommunications Management that includes the administration and support of Equipment, Protocols and Security.
- Availability and Security Management, which include the elaboration of policies and mechanisms for regulatory compliance with current Security standards
- Management of Specialized Applications (DPA, Desktop and Process Analytics), which covers the support, guarantee, modifications and updates of Content Management Integration software, Registry of Information and Specialized Call Center Software.
- Administration Management and Database Support.
- Leadership, Coordination and Follow-up on the Execution of Projects.
- Specialist in Specialized Products, which includes TTS software, Cryptography and Nuance Speech Spectrometry System.
- Design and Management of Automation Tools as DPA Verint for Contact Center in Customer Service Processes
- Implementation of Automation Projects with UiPath for the management of Samsung Front
- Design and Implementation of Autonomous Management Systems / Creation / Update of PQR Petitions for First and Second Instance Contact Center
Solutions Developer
Enghouse Interactive
November 2013
to October 2014
Bogotá
Colombia
- Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
- Review current system presenting ideas to improve the system, including cost proposals
- Work closely with Pre-sales and Professional staff to support services, understand and design custom applications
- Producing detailed specifications and develop the program based on this specifications
- Product Testing
- Development of training manuals for users
- Experience in the current capabilities of hardware and software
- Design, deliver and document a certification program for SDK training
Support Engineer
Enghouse Interactive
June 2010
to November 2013
Manizales
Colombia
- Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
- Support Engineer for the Caribbean and Latinamerica Area, focus on Problem Solving over the Presence Suite (Windows Applicative) and OpenGate (Asterisk Fork) used in commercial environments for customers with a number of post over 200 sales agents.
- Remote and Local Unix/Linux tools
- Professional use of Windows and Unix OS
- Direct Communication with Technical Customers
- Help Desk
Field Service Engineer
Claro
March 2008
to November 2009
Bogotá
Colombia
- Field Engineer for the implementation of Cellular Backbones
- Troubleshooting
- 3G Technology Implementation
