Javier Eduardo Trujillo Lopez
Curriculum Vitae
42 years old
Professional Status
Employed
Open to opportunities
About Me
Electronic Engineering, Software Engineering Specialist, Experienced in Cellular/Telephony Systems, Contact Center Operations, Design and Implementation of Integrative and Custom Applications; solid knowledge of C Sharp, Linux OS, Web implementations, Python and Java ME Development.
Committed to work and ability to design and implement technological solutions according to the business needs. Experience in working with multidisciplinary, creative teams, goal-oriented and quality standards, efficiency and profitability.
Committed to work and ability to design and implement technological solutions according to the business needs. Experience in working with multidisciplinary, creative teams, goal-oriented and quality standards, efficiency and profitability.
New Technology Developer Engineer
Digitex Internacional
October 2014
to October 2018
Bogotá
Colombia
- From outsourcing of customer interactions and processes to customer experience consulting and technologies, our services are entirely focused on one goal: helping our clients to maximise the customer value. We combine an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages.
- Telecommunications Management that includes the administration and support of Equipment, Protocols and Security.
- Availability and Security Management, which include the elaboration of policies and mechanisms for regulatory compliance with current Security standards
- Management of Specialized Applications (DPA, Desktop and Process Analytics), which covers the support, guarantee, modifications and updates of Content Management Integration software, Registry of Information and Specialized Call Center Software.
- Administration Management and Database Support.
- Leadership, Coordination and Follow-up on the Execution of Projects.
- Specialist in Specialized Products, which includes TTS software, Cryptography and Nuance Speech Spectrometry System.
- Design and Management of Automation Tools as DPA Verint for Contact Center in Customer Service Processes
- Implementation of Automation Projects with UiPath for the management of Samsung Front
- Design and Implementation of Autonomous Management Systems / Creation / Update of PQR Petitions for First and Second Instance Contact Center
