Electronic Engineering, Software Engineering Specialist, Experienced in Cellular/Telephony Systems, Contact Center Operations, Design and Implementation of Integrative and Custom Applications; solid knowledge of C Sharp, Linux OS, Web implementations, Python and Java ME Development. Committed to work and ability to design and implement technological solutions according to the business needs. Experience in working with multidisciplinary, creative teams, goal-oriented and quality standards, efficiency and profitability.
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
Review current system presenting ideas to improve the system, including cost proposals
Work closely with Pre-sales and Professional staff to support services, understand and design custom applications
Producing detailed specifications and develop the program based on this specifications
Product Testing
Development of training manuals for users
Experience in the current capabilities of hardware and software
Design, deliver and document a certification program for SDK training
