Javier Eduardo Trujillo Lopez

At its essence, a team is a system of human relationships. In the process of building a team, any leader or manager needs to understand not only the needs of individual team members, but also how those individuals are affected when working in groups. Effective teams emerge from an understanding of these dynamics. In this course, organizational alchemist Izzy Gesell explains how to build an efficient, high-performing team from the ground up. Izzy helps you understand your leadership style, and walks through the different stages of team development. He goes into different types of teams—natural or self-directed, cross-functional, and virtual. He also shows how to establish a team mission and how to run successful meetings.
Identify the keys to success as a team leader.
Explore management interactions commonly needed during the four team development stages.
Recall the meaning of continuous improvement and what drives the process.
Review the do's and don't of creating a team mission statement.
Review how to use roles effectively during team meetings.
Explore how to best use consensus strategies like thumbs up/down/sideways.

Ever had trouble persuading someone to do something, even if it was in their best interest? Sometimes people don't budge, but thankfully you have more than rewards and penalties at your disposal. Join John Ullmen, PhD, as he explains how to influence others when you're at the "pivot point of influence," by applying 18 scientifically confirmed methods. Whether you're influencing at work or at home, you can learn what the best influencers do before they influence, and see how to choose the best steps for your situation, and have people want to be influenced by you.
Name a feeling that might inhibit you from inspiration-based influence.
Explain how to most appropriately balance short-term and long-term results.
Assess why “pains and gains” is a powerful motivator.
List the steps of the advice influence technique.
Identify the first thing you do when using social proof.

While quality may be a subjective measure when it comes to products like cars, clothes, or food, you can still loosely think of quality as a measure of expectations versus reality. When it comes to the realm of project management, defining quality is a little more cut and dry: To what degree did the project meet its requirements? In this course, Daniel Stanton provides project managers with an introduction to key quality management concepts. As Daniel points out, quality could be the main factor in making a sale and earning repeat business, and understanding the basics of quality management can help you deliver better results. He covers topics like metrics, Six Sigma techniques, quality function deployment, and Pareto analysis, and explains the difference between qualitative and quantitative quality metrics. After this course, you’ll have a better idea of the role quality management plays within project management.

Certification Number 1-9-15453-1511141626

Certification Number 1-9-15453-1511141626

Certification Number 1-9-15453-1511141626

Certification Number 11247985

Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team

This course provides training on how to perform basic administration functions using Avaya Communication Manager. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.