Expériences — Emilie Pinault

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Experiences

Deliverability Optimization: Monitor and resolve inbox placement issues, manage IP pools and MTA configurations, mentorship during new client onboarding and IP ramp-up processes or strategical campaigns. Lead delisting processes and drive adoption of deliverability best practices.
Stay ahead of detailed knowledge of email protocols, MTAs, SMTP, DNS, authentication, and feedback loops

Implement change management during Actito Merger Integration ( New Smartfocus Spain )
Align with new company strategy, following executive agenda change to put a new organisation in place, and realise synergies
Provide help to successful transition tasks smoothly from internal team to new one.
Be an integral resource for the new group and use knowledge and expertise to a successful fusion.
Receiving responsibilities to aid the change & help the team feel like everyone is playing a valuable role in this transition, rather than just as bystanders.
Deploy additional projects to make better use of everyone's strengths.
Learned new skills to become more marketable in the future

Provide Deliverability support services to clients and educate them on issues specific to our compliance policy and email best practices, focusing on the goal of maximising inbox delivery;
Review inbox audit results with customers providing information on how to improve delivery through changes in their infrastructure, practices, and policy;
Generate and review reporting related to deliverability-focused metrics such as bounce rates, engagement rates, bounce details, etc.
Devise client on boarding plans based on database segmentation and strategic requirements
Work with Pre-sales, Sales and Account management providing deliverability and sales advice on key accounts and deliver consulting engagement for key accounts if required;
Keep up-to-date with ever changing legal requirements, privacy regulations, and related email and multichannel marketing best practices;
Share knowledge through whitepapers, internal and external training sessions, blog posts, industry group participation, etc.
Maintain own knowledge of Smartfocus Email Delivery tools;
Abuse management: processing all direct complaints from recipients, identify the responsible client, unsubscribe recipients and request a proof of opt-in from the client;

Processing of life insurance policies/ fInancial products new applications and existing
business servicing, taking into account varying market specific requirements and
maintaining client confidentiality
Liaising between Investment Financial Advisers from several European officeces and financial institutions.
Responsible in looking after brokers compliance check of the clients, regular revision of AML and trigger events as per regulations in Europe

Provision of sales guidance to the Area Sales Managers for France, Belgium, Spain, Italy, UK, Scandinavian markets as well as new markets that the company may enter.
Provision of support to Intermediaries in relation to our full range of products and procedures.
Build and maintain relationships with partners that include ongoing strategic consultation and support, as well as educate intermediaries on new product features
Dispatch literature packs on request to Intermediaries
Regularly consulted with internal and external stakeholders to align resources to growing markets and identify new opportunities for expansion.
Focused on expanding the company’s sales network and increasing sales in new business and existing key accounts.
Maintenance of sales and marketing database
Answering general queries by phone, e-mail and letter in local language.
Generally assisting Intermediaries by passing on queries to the relevant internal departments.
Development, maintenance and issue of monthly commentary and marketing material relating to the Company’s range of internal funds.
Provide updates to Area Sales Managers relating to account and market relevant information
Distribution of regular sales and marketing bulletins to relevant accounts
Direct marketing support co-ordinating mailings and e-shots
Attend the bi-monthly sales meeting
Ad hoc project work
Conference organisation
Compliance and disclaimer updates re documentation available on http://seb.ie/sebweb/

Build and structure internal processes to ensure quality and fast answers.
Improving customer satisfaction by improving experience
Automate manual tasks for simple queries
Elucidate and Advising Analyse on customers questions and
wavering about their reimbursement operations
Ensuring Airbus travellers service levels are achieved in line.
Guidance U-go Expense Flo /Ugo technical support assistance-
Amex Travel Agency support
Assist team members in a courteous and efficient manner with
all queries
Training of the team and new members
Consistently monitoring workflow and customer feedback
Resolving customer complaints.
Translating in and from French /Spanish to English
Answer inbound calls from Airbus France, Spain and UK entities and provide resolution to the customer’s travel query or
complaint through completion
Ensure the expense reports are compliant to the Airbus Travel policy Audit and Validation Process for Airbus France Spain and UK's employees.
Troubleshoot customer queries and requests by e-mail
Data Capture

Emilie Pinault