I have a strong multilingual, sales, financial and technology consultative background with experience in artificial and automation tools. I can be extremely good in articulating complex data and making decisions that are greatly appreciated and effective.
Build and structure internal processes to ensure quality and fast answers. Improving customer satisfaction by improving experience Automate manual tasks for simple queries Elucidate and Advising Analyse on customers questions and wavering about their reimbursement operations Ensuring Airbus travellers service levels are achieved in line. Guidance U-go Expense Flo /Ugo technical support assistance- Amex Travel Agency support
Assist team members in a courteous and efficient manner with all queries
Training of the team and new members Consistently monitoring workflow and customer feedback
Resolving customer complaints. Translating in and from French /Spanish to English
Answer inbound calls from Airbus France, Spain and UK entities and provide resolution to the customer’s travel query or complaint through completion
Ensure the expense reports are compliant to the Airbus Travel policy Audit and Validation Process for Airbus France Spain and UK's employees.
Troubleshoot customer queries and requests by e-mail
