Cheston Chan
Contracts Management, HR, Labor Relations, Arbitration, Negotiation, Dispute Resolution
Professional Status
Employed
Available
About Me
Experienced Business Professional w/ combined 19 years experience across multiple industries (telecommunications, healthcare) in Human Resources, Strategy, Labor Relations, Collective Bargaining, and Contracts.
- An exemplary decade of strongly transferable performances in human resources, strategy, and labor relations with accolades for a highly analytical mindset; the ability to rapidly acquire expertise of new concepts, ideas, and tools; and effective large scale relationship and partnership management.
- Valued negotiator, communicator, consultant, and expert trainer with strongly influential interpersonal skills and heightened awareness of the state of business and strategic development of business initiatives.
- Extensive work with business units and workforce planning that targets elimination of surplus and operational disruptions; field operations consultant strategically managing force adjustment to the workforce and redeployment/ transfers that positively impact profitability
- Core Competencies: Company-wide Solution Development; Performance and Workforce Optimization; Persuasive and Influential Communicator; Analytical with Astute Attention to Detail; Build Internal and External Relationships; Align Operations to Goals and Directives; Gain Trust and Support of Decision Makers.
Advisor - Employee Relations
P
Since 2015
United States
- Managed the full-service Employee Relations function of multiple large clinical units in the 862-bed county safety-net hospital: Emergency Services (Main Emergency Department, Level 1 Trauma Center, Observation, BioTel, Poison Center, Urgent Care Center); Medicine Services (Cardiology, Medical ICU, Dialysis, General Medicine, Med Secure, Hospitalist, Oncology, Progressive Care); Surgical Services (Burn ICU, Surgical/ Trauma ICU, Neuroscience ICU, Epilepsy, Neuro Acute, Plastic Surgery, General Surgery, Inpatient Rehabilitation, Orthopedics, Surgical Specialties); Peri-Operative Services (Main Operating Room, Pre-Op, Anesthesia, Post-Op, Ambulatory Surgical Center, Sterile Processing); Psychiatric and Behavioral Services (Psychiatric Emergency Department, Social Work, Inpatient Psychiatry).
- Oversaw compliance with ADA (Americans with Disabilities Act) requirements for the hospital-wide system to comply with Title VII. Investigated and resolved Ethicspoint Integrity Line matters for the adult inpatient clinical area.
Director - HR/ ER
D
2014
to 2015
Full-time
Dallas
United States - Texas
- Spearhead the development and execution of a strategic plan to address key functional areas within Employee Relations including but not limited to the district grievance process, the Texas Education Agency (TEA) appeal process, the contract renewal and non-renewal process, the administrative leave process, the legal review process, case management and trainings.
Develop measurable departmental goals and Key Performance Indicators (KPI) that are aligned with the district's goals and objectives.
Communicate regularly with staff members to ensure alignment, clarity, effective and efficient quality work, development, coaching, and team building.
Hire and oversee the work of staff members, contractors, consultants, and vendors to ensure quality customer service, while measuring the effectiveness of tools and techniques.
Ensure adequate training, programs and projects are created to ensure compliance, track operational efficiency, and identify opportunities for improvements.
Manager - Labor Relations
V
Since January 2004
Full-time
Irving
United States - Texas
- Promptly and effectively correct course for all operational concerns and staff issues related to inconsistencies, difficulties, and inability to adhere to policy; implement individual and group solutions with lasting impact and ease of future reference.
- Proactively serve knowledge empowerment for individuals governed by the collective bargaining agreement including Human Resources personnel and line management.
- Serve as Chief Negotiator and spokesperson in full leadership of HR staff and a team of line managers; helm first-time collective bargaining experience with the Supply Chain Services/ Communications Workers of America contract.
- Strategically consult on and plan for labor-related issues on behalf of Texas management team members and an internal client group of nationwide HR business partners; expand knowledge base regarding big-picture focus, supervisory skills, interpersonal relations, past-practice and precedent, discipline, termination, and legal issues.
- Work directly with counsel, management and business partners to develop tactical planning regarding labor law, wage and hour laws; National Labor Relations Board (NLRB); Equal Employment Opportunity Commission (EEOC); Affirmative Action (AA); and the Americans with Disabilities Act (ADA) issues.
- Assessed, developed, and delivered improved human resources and labor relations training programs for multiple managing units.
- Statewide subject matter expert on the company bargaining committee for contract negotiations regarding Verizon Southwest, Inc.; National Buried Service Wire Group; and Verizon LiveSource contracts.
- Intelligently led arbitration cases to positive outcomes, creating $1.2M in savings for unnecessary arbitration costs, lost productive work hours, and potential back pay while maintaining a virtually 100% win rate.
- Created partnerships with management/ union to implement viable staffing solutions while significantly reducing recruiting costs to $3700 for the San Angelo operator call center.
Manager - Labor Relations
V
June 2003
to June 2004
Full-time
Marion
United States - Ohio
- Acted as single point of contact in provision of consultative expertise regarding diverse labor relations issues spanning 15 multi-state business partners.
- Garnered exemplary feedback from line managers articulating rapid diagnosis of problems, development of viable and lasting solutions, expert navigation and decision making concerning grey areas, and the ability to open communications and empower management to work and deal more effectively with employees.
- Established and fostered positive management/ union relations and partnerships while serving as company representative in day-to-day negotiations with the union.
Specialist - Benefits Strategy and Design
V
January 2003
to June 2003
Full-time
Irving
United States - Texas
- Assessed company policy effectiveness; developed and integrated new and improved guidelines utilized for new state leave of absence laws.
- Improved work availability and access to vacation time; collaborated on cross-functional teams to create and launch a new voluntary time off program.
- Served as subject matter expert on all ancillary benefit internal client/ HR business partner concerns.
- Legal researcher and analyst; uncovered and communicated value of military leave policy to senior leadership.
Human Resources Business Partner
V
August 2002
to December 2002
Full-time
Dallas
United States - Texas
- Managed and directed broad HR functions across a unionized call center serving 500+ employees; facilitated optimal union/ management relations and provided strategic interpretation of bargaining agreements and various HR concerns.
Specialist - Labor Relations Strategy
V Information Services
January 2002
to August 2002
Full-time
DFW Airport
United States - Texas
- Key negotiations and bargaining agent for the year's tactical planning for existing contracts; member of the collective bargaining core labor relations team facilitating all procedures for 19 simultaneous at-the-table bargaining efforts spanning the entire New York and Mid-Atlantic regions.
- Conducted research to compile data requests from 19 areas to meet legal “good-faith bargaining” requirements.
Specialist - International Human Resources Staffing
V International
March 2011
Full-time
Irving
United States - Texas
- Imagined, developed, and integrated the Verizon International On-boarding Experience, an internet-based electronic employee orientation application fully supporting the new external hiring process.
- Determined and implemented sourcing strategy with selection managers and external recruitment on open requisitions.
- Trained, educated, and consulted hiring managers regarding staffing administration, legal, and interpersonal staffing issues.
Internationally recognized as one of the premier professional programs of its kind, the Master of Human Resources & Labor Relations (MHRLR) is the signature graduate program. With a focus on preparing the future leaders in this field, our diverse and highly-talented students obtain: A comprehensive, contemporary foundation in human resources and labor relations; the ability to act strategically as business leaders; a broad global perspective.