Cheston Chan
Contracts Management, HR, Labor Relations, Arbitration, Negotiation, Dispute Resolution
Professional Status
Employed
Available
About Me
Experienced Business Professional w/ combined 19 years experience across multiple industries (telecommunications, healthcare) in Human Resources, Strategy, Labor Relations, Collective Bargaining, and Contracts.
Manager - Labor Relations
V
Since January 2004
Full-time
Irving
United States - Texas
- Promptly and effectively correct course for all operational concerns and staff issues related to inconsistencies, difficulties, and inability to adhere to policy; implement individual and group solutions with lasting impact and ease of future reference.
- Proactively serve knowledge empowerment for individuals governed by the collective bargaining agreement including Human Resources personnel and line management.
- Serve as Chief Negotiator and spokesperson in full leadership of HR staff and a team of line managers; helm first-time collective bargaining experience with the Supply Chain Services/ Communications Workers of America contract.
- Strategically consult on and plan for labor-related issues on behalf of Texas management team members and an internal client group of nationwide HR business partners; expand knowledge base regarding big-picture focus, supervisory skills, interpersonal relations, past-practice and precedent, discipline, termination, and legal issues.
- Work directly with counsel, management and business partners to develop tactical planning regarding labor law, wage and hour laws; National Labor Relations Board (NLRB); Equal Employment Opportunity Commission (EEOC); Affirmative Action (AA); and the Americans with Disabilities Act (ADA) issues.
- Assessed, developed, and delivered improved human resources and labor relations training programs for multiple managing units.
- Statewide subject matter expert on the company bargaining committee for contract negotiations regarding Verizon Southwest, Inc.; National Buried Service Wire Group; and Verizon LiveSource contracts.
- Intelligently led arbitration cases to positive outcomes, creating $1.2M in savings for unnecessary arbitration costs, lost productive work hours, and potential back pay while maintaining a virtually 100% win rate.
- Created partnerships with management/ union to implement viable staffing solutions while significantly reducing recruiting costs to $3700 for the San Angelo operator call center.