J'arrive à maîtriser tout conflits avec les clients afin que leur service soit rétabli au plus vite. Le but commun étant le même avec mes interlocuteurs, offrir le meilleur service qu'il soit. Tout ça avec professionnalisme et diplomatie.
Cegedim & IMS Health 's experiences could build many skills in terms of projects IT and customers relationship. In my client portfolio, I have several contacts with whom I have been able to mount many projects. Alert them when it was necessary and also to play the transparency so that situations can be understood and sometimes unlock. I can manage all conflicts with projects/customers and also show them what is the good way to retablish quickly the service. The common goal is the same with all my contacts : offer the better service. Everything with professionalism and diplomacy.
Création et suivi de la partie Budgétaire (Chiffrages, Négociations, Suivis, Réservation Ressources, Chemins Critiques, Devis allant de 50k€ à plus de 1M€,...)
Gestion de Ressources (Humaines, Matérielles, Licensing,...)
• Customers Portfolio EMEA - NCSA – APAC • Commercial/ Business strategy for different contracts • Transverse Project Direction with severals IT Units • Management SLA – Management OLA – Following Incidents – Escalation of majors incidents – • Creation of Services contracts Environment: MS exchange, Nagios, Tivoli, Linux, , Windows 7. MS Office, Windows Server 2008, Landesk, Clarizen
• Customers Portfolio EMEA - NCSA – APAC • Commercial/ Business strategy for different contracts • Transverse Project Direction with severals IT Units • Management SLA – Management OLA – Following Incidents – Escalation of majors incidents – • Creation of Services contracts Environment: MS exchange, Nagios, Tivoli, Linux, , Windows 7. MS Office, Windows Server 2008, Landesk
• ITIL V3 Foundation Certified • Management SLA – Management OLA - Incident Tracking - It Request Tracking. • Management of major Tickets • Carrying of Operational Phase (Application’s Product launch) • Management Servers fleet for All ISS France‘s Affiliates (around 200 Servers) • Technical Project manager Ecoprint for 220 Commercials sites. • Infrastructure projects Coordinator for servers and networks (linking with external service providers: supervision of 15 IT employees) • Carrying and implementation of technical procedures and functional according to the company's Quality Assurance. • Coordination of relations with stakeholders (ServiceDesk, external provider ...)
• Mangement of Projects Environment: MS exchange, Nagios, Tivoli, Linux, Lotus Notes 7, Domino Admin 7, Windows XP. MS Office, Windows Server 2003, Blackberry Server Entreprise, Blackberry
Realization of IT Support all ISS France Affiliates (ISS Energie, ISS Environnement, ISS Espaces Verts, etc...). Areas involved in France : Clermont-Ferrand, Agen, Lissieu, Garges-Lès-Gonesse, Nantes, Brest, etc... Support Desktop (Around 100) & Servers (Windows 2000 Server, 2003 Server et NT4) Environment: Active Directory, Windows 2000 & XP. Novell, Access, Help Desk, MS Office, Lotus Notes v5, Microsoft Outlook 2000
Cette formation est une certification professionnelle reconnue par l’Etat (Titre RNCP niveau 1) au Groupe IGS (École I.P.I), orientée Management, Direction, Entrepreunariat. Ce programme se compose de modules divers tels que les méthodes d’audit, de gestion budgétaire, de prise de parole, de gestion de projets suivants certaines méthodologies très appréciées dans le monde de l’IT (comme Scrum, COBIT, Prince 2, ISO, Data Warehousing, Data Mining, Big Data, etc…). Mes nombreux modules ; notamment en réalisation d'audits, me permettent d'être autonome, efficace avec une qualité certaine pour le travail correctement effectué. Le respect des normes, telles que ISO 20000 ou Cobit a une forte valeur ajoutée sur mon travail.
