J'arrive à maîtriser tout conflits avec les clients afin que leur service soit rétabli au plus vite. Le but commun étant le même avec mes interlocuteurs, offrir le meilleur service qu'il soit. Tout ça avec professionnalisme et diplomatie.
Cegedim & IMS Health 's experiences could build many skills in terms of projects IT and customers relationship. In my client portfolio, I have several contacts with whom I have been able to mount many projects. Alert them when it was necessary and also to play the transparency so that situations can be understood and sometimes unlock. I can manage all conflicts with projects/customers and also show them what is the good way to retablish quickly the service. The common goal is the same with all my contacts : offer the better service. Everything with professionalism and diplomacy.
• Customers Portfolio EMEA - NCSA – APAC • Commercial/ Business strategy for different contracts • Transverse Project Direction with severals IT Units • Management SLA – Management OLA – Following Incidents – Escalation of majors incidents – • Creation of Services contracts Environment: MS exchange, Nagios, Tivoli, Linux, , Windows 7. MS Office, Windows Server 2008, Landesk
