J'arrive à maîtriser tout conflits avec les clients afin que leur service soit rétabli au plus vite. Le but commun étant le même avec mes interlocuteurs, offrir le meilleur service qu'il soit. Tout ça avec professionnalisme et diplomatie.
Cegedim & IMS Health 's experiences could build many skills in terms of projects IT and customers relationship. In my client portfolio, I have several contacts with whom I have been able to mount many projects. Alert them when it was necessary and also to play the transparency so that situations can be understood and sometimes unlock. I can manage all conflicts with projects/customers and also show them what is the good way to retablish quickly the service. The common goal is the same with all my contacts : offer the better service. Everything with professionalism and diplomacy.
• ITIL V3 Foundation Certified • Management SLA – Management OLA - Incident Tracking - It Request Tracking. • Management of major Tickets • Carrying of Operational Phase (Application’s Product launch) • Management Servers fleet for All ISS France‘s Affiliates (around 200 Servers) • Technical Project manager Ecoprint for 220 Commercials sites. • Infrastructure projects Coordinator for servers and networks (linking with external service providers: supervision of 15 IT employees) • Carrying and implementation of technical procedures and functional according to the company's Quality Assurance. • Coordination of relations with stakeholders (ServiceDesk, external provider ...)
• Mangement of Projects Environment: MS exchange, Nagios, Tivoli, Linux, Lotus Notes 7, Domino Admin 7, Windows XP. MS Office, Windows Server 2003, Blackberry Server Entreprise, Blackberry
