Experience — Bec Goodman

Experiences

Involved in initial set up for the opening of the centre and complete set up of Swim School Program.
Configuration and design of point of sale software (Xplor Rec)
Implementing Swim & Survive program
Promote the swim school program to satisfy customer demand and generate revenue
Everyday operations of swim school
Hiring, organising, training and supervising staff, including staff rosters
Writing Policies and Procedures including Work Instructions.
Maintain high levels of customer care and handle complaints, as necessary.
Write monthly reports and prepare cash projections for management.
Enforce all policies of the centre, and ensure participants ad parent/carers conduct themselves in an orderly manner as per rules, regulations and guidelines that are in place.
First Aid and WHS
Form design for all areas of the centre
Promotions and Marketing
Set up of Squads Program
Swim Instructing
Vast Knowledge of All department areas including Aquatics and Operations & Fitness Centre
Staff Reviews

Company website

Manly Andrew 'Boy' Charlton Aquatic Centre - Northern Beaches Council

April 2016 to February 2022

Manly

Australia - New South Wales

Involved in initial set up for the opening of the centre and complete set up of Swim School Program.
Implementing Swim & Survive program
Promote the swim school program to satisfy customer demand and generate revenue
Everyday operations of swim school
Hiring, organising, training and supervising staff, including staff rosters
Writing Policies and Procedures including Work Instructions.
Write monthly reports and prepare cash projections for management.
Maintain high levels of customer care and handle complaints, as necessary.
Programs and Bookings for school groups
Enforce all policies of the centre, and ensure participants ad parent/carers conduct themselves in an orderly manner as per rules, regulations and guidelines that are in place.
First Aid and WHS
Recpetion
creche setup
Form design for all areas of the centre
Website Content and design
Promotions and Marketing
Signs Design
Set-up of Squads programs
Swim Instructing
Lifeguarding
Student Assessments
Staff Reviews
Cash Handling
Creche Setup & Management
Vast Knowledge of All department areas including Aquatics and Operations & Fitness Centre

Company website

Annette Kellerman Aquatic Centre

October 2010 to April 2016

Full-time

Marrickville

Australia - New South Wales

Involved in initial set up for the opening of the centre and complete set up of Swim School Program.
Implementing Swim & Survive program for up to 3000 students and Squads program of up to 280 Swimmers.
Promote the swim school program to satisfy customer demand and generate revenue
Everyday operations of swim school
Hiring, organising, training and supervising staff, including drawing up staff rosters for over 60 staff
Managing both Annette Kellerman & Fanny Durack Aquatic Centre’s Swim Schools In peak season
Writing Policies and Procedures including Work Instructions.
Write monthly reports and prepare cash projections for management.
Duty Centre Management shifts, including supervision of Lifeguards Gym staff, Reception Staff and Swim Instructors
Maintain high levels of customer care and handle complaints, as necessary.
Programs and Bookings for school groups and lane hire, Lane allocation for 8 lane 50metre pool & Program pool
Enforce all policies of the centre, and ensure participants ad parent/carers conduct themselves in an orderly manner as per rules, regulations and guidelines that are in place.
Promotions & Marketing
Form designing
Money Handling
Swim Instructing and Life guarding on demand
Reception duties
Memberships
Invoicing