Bec Goodman
Resume
42 years old
Driving License
Sydney (2117) Australia (New South Wales)
Professional Status
Employed
Open to opportunities
About Me
Exceptionally talented, sophisticated and committed individual with over 10 years experience in the recreation industry with a background in all areas and aspects of a multi-function centre including; Aquatics, Fitness, Reception, Administration, Sales, Swim School and Bookings.
I am motivated and hardworking, seeking my next career challenge where all my skills and abilities will add value to a position within and explore my career.
I am motivated and hardworking, seeking my next career challenge where all my skills and abilities will add value to a position within and explore my career.
Aquatic Programs Team Leader (Manager)
Waves Fitness & Aquatic Centre
Since February 2022
- Involved in initial set up for the opening of the centre and complete set up of Swim School Program.
- Configuration and design of point of sale software (Xplor Rec)
- Implementing Swim & Survive program
- Promote the swim school program to satisfy customer demand and generate revenue
- Everyday operations of swim school
- Hiring, organising, training and supervising staff, including staff rosters
- Writing Policies and Procedures including Work Instructions.
- Maintain high levels of customer care and handle complaints, as necessary.
- Write monthly reports and prepare cash projections for management.
- Enforce all policies of the centre, and ensure participants ad parent/carers conduct themselves in an orderly manner as per rules, regulations and guidelines that are in place.
- First Aid and WHS
- Form design for all areas of the centre
- Promotions and Marketing
- Set up of Squads Program
- Swim Instructing
- Vast Knowledge of All department areas including Aquatics and Operations & Fitness Centre
- Staff Reviews
Aquatic Programs Team Leader (Manager)
Manly Andrew 'Boy' Charlton Aquatic Centre - Northern Beaches Council
April 2016
to February 2022
Manly
Australia - New South Wales
- Involved in initial set up for the opening of the centre and complete set up of Swim School Program.
- Implementing Swim & Survive program
- Promote the swim school program to satisfy customer demand and generate revenue
- Everyday operations of swim school
- Hiring, organising, training and supervising staff, including staff rosters
- Writing Policies and Procedures including Work Instructions.
- Write monthly reports and prepare cash projections for management.
- Maintain high levels of customer care and handle complaints, as necessary.
- Programs and Bookings for school groups
- Enforce all policies of the centre, and ensure participants ad parent/carers conduct themselves in an orderly manner as per rules, regulations and guidelines that are in place.
- First Aid and WHS
- Recpetion
- creche setup
- Form design for all areas of the centre
- Website Content and design
- Promotions and Marketing
- Signs Design
- Set-up of Squads programs
- Swim Instructing
- Lifeguarding
- Student Assessments
- Staff Reviews
- Cash Handling
- Creche Setup & Management
- Vast Knowledge of All department areas including Aquatics and Operations & Fitness Centre
Swim School & Bookings Coordinator
Annette Kellerman Aquatic Centre
October 2010
to April 2016
Full-time
Marrickville
Australia - New South Wales
- Involved in initial set up for the opening of the centre and complete set up of Swim School Program.
- Implementing Swim & Survive program for up to 3000 students and Squads program of up to 280 Swimmers.
- Promote the swim school program to satisfy customer demand and generate revenue
- Everyday operations of swim school
- Hiring, organising, training and supervising staff, including drawing up staff rosters for over 60 staff
- Managing both Annette Kellerman & Fanny Durack Aquatic Centre’s Swim Schools In peak season
- Writing Policies and Procedures including Work Instructions.
- Write monthly reports and prepare cash projections for management.
- Duty Centre Management shifts, including supervision of Lifeguards Gym staff, Reception Staff and Swim Instructors
- Maintain high levels of customer care and handle complaints, as necessary.
- Programs and Bookings for school groups and lane hire, Lane allocation for 8 lane 50metre pool & Program pool
- Enforce all policies of the centre, and ensure participants ad parent/carers conduct themselves in an orderly manner as per rules, regulations and guidelines that are in place.
- Promotions & Marketing
- Form designing
- Money Handling
- Swim Instructing and Life guarding on demand
- Reception duties
- Memberships
- Invoicing
Waterfront Director & Camp Counsellor
Camp Netimus
June 2010
to August 2010
Milford
United States - Pennsylvania
- Management of 24 staff members
- Swim Instructing
- Lifeguarding
- Swim program coordinator
- Swim program coordinator
- Staff assessments
- Program assessment
- Officer on duty (phone calls etc)
- Department assessment
- Water skiing instructor
- Boat Driver
- Taking picture for website
Recreation Officer
Junne Junction Recreation & Aquatic Centre
October 2002
to October 2010
Part-time
Junee
Australia - New South Wales
- Fitness Testing & Personal Training
- Swim School Administration & General Running
- Life guarding
- Swim Instructing
- Reception Duties
- Memberships
- Staff Rostering
- Duty Manager When Required
- Group Exercise Time Tables
- Group Exercise Attendance Log
- Invoicing
- Promotions & Marketing
- Form Designing
- Cleaning & Maintenance
- Cash Handling and daily banking
- Time Sheet tallying for all staff
Instructor in Charge
NSW Sport & Recreation (Swim Safe Program)
January 2007
to December 2010
Cootamundra
Australia - New South Wales
- Swim Instructor - school groups and public programs
- Supervision of staff
- Implementation of Swim Safe Program
- Current First Aid and CPR Certificates
- Austswim Teacher & Assessor (TSW, PWD, INF, TCS & AD)
- Current Lifeguard Certificate
- Certificate 4 Frontline Management
- Swim & Survive Examiners Certificate
- Sports Strapping Course Level 1&2
- Les Mills - Body Combat & Body Pump
- Certificate 3 in Fitness
- Acquired Brain Injury Course
- Hygiene & Food Handling Course
- Bronze Medallion Certificate
- RSA & RCG
- Level 1 Coaching Certificate (Soccer)
- Certificate IV in Training and Assessment
- Competent at managing responsibilities and work smoothly in a high-volume, fast-paced, intense environment
- Well-groomed appearance
- Polite, respectful, and courteous manners
- Work well under pressure and lead a team
- Responsible and efficient
- Ability to elicit confidence and build rapport
- Talented in problem solving
- Skilled at interacting with customers of all socioeconomic backgrounds
- Proficient in MS Word, Excel, Power Point, Publisher & Outlook.
- Eftpos
- Centaman & Links POS Systems
- Excellent knowledge of Swim & Survive Program
- Aquatic Plant Room experience and knowledge
- Rapid Adaptability to problem solving and new situations
- Cash Handling
- Excellent Customer Service Skills
- Vast Knowledge of numerous layouts to best suit all user groups of the centre
- Interpersonal Communication Skills
- Strong Management Skills
- Office Administration
- Customer Service Retention
- Hard working, punctual and a quick learner with the ability to assume responsibility
Year 12 Higher School Certificate.
Subjects: Mathematics, English, Legal Studies, Work Studies, Sport, Life & Recreation.
Subjects: Mathematics, English, Legal Studies, Work Studies, Sport, Life & Recreation.