Anna Saldivar Turpin
Network/IT Professional and Results-Driven Leader
Toronto (M8V 0A5) Canada (Ontario)
Employed
Open to opportunities
Creative, detail-oriented network professional and results-driven leader with over 13 years of combined technical work experience in areas of linear digital TV and IPTV engineering, network operations, data centre operations, technical support, and broadcasting, dedicated to improving technology efficiencies and customer satisfaction in the organization.
Director of Information Technology
Rosethorn Tennis Club
Since September 2017
- Coordinates with vendors for required software, licenses, and support
- Provides IT support to executive staff and club members
- Deployed the new website and registration system utilizing the Wild Apricot Membership Software resulting in decreased user issues during registration period
- Implemented automation of membership payments via PayPal, and easier tracking of Email Money Transfer payments
- Replaced the old POP email system with Outlook 365 which resulted in restoration of incoming/outgoing email communications
Company Description
Rosethorn Tennis Club is a community-based club located in Etobicoke, Ontario close to main intersections Kipling Avenue and Rathburn Road, with 3 hard courts that are lit at night until 11 pm from May to September inclusive.
Company website
Engineering Network Designer / Engineering Associate
Rogers Communications
Since May 2013
Brampton
Canada - Ontario
- Provides support and input in the design, development of engineering plans and selection criteria for a variety of network capacity and planning projects and activities while optimizing network capital and operating costs for DTV broadcast distribution ensuring it is within budget.
- Provides engineering support for the Rogers Network and the implementation of new engineering plans to Network Implementation and Network Operations.
- Assists in capacity management of the Digital TV broadcast and IPTV distribution by producing detailed reports in characterizing and analyzing capacity utilization, forecasting capacity requirements, determining when capacity will exhaust and determining when network capacity will be increased.
- Tested/evaluated DTV/IPTV equipment hardware and software in the lab ensuring it adheres to prescribed testing, analysis or troubleshooting procedures.
- Authored engineering design specification (EDS) plans for video network solution of 26 enterprise/commercial customers (hospitals, hotels) and interconnects (MSOs) across Ontario.
- Prepared and released over 105 EDS plans for channel launches, signal source changes/acquisitions, and capacity augmentations from 2013 to 2017.
- Prime in managing the interconnect reference database, and CAPS/RBS Projects tracker database resulting in an improved, organized tracking of team projects.
Company Description
Rogers Communications Inc. (TSX: RCI.A, RCI.B, NYSE: RCI) is one of Canada's largest communications companies, particularly in the field of wireless communications, cable television, home phone and internet with additional telecommunications and mass media assets. It is headquartered in the Rogers Building in Toronto, Ontario.
Company website
Network Operations Analyst
Primus Telecommunications Canada
June 2011
to May 2013
Toronto
Canada - Ontario
- Proactively identifies, responds to and performs corrective actions to network problems as necessary for Primus' voice, data, and internet networks, including monitoring and acting on alerts/tickets according to urgency in order to maintain and improve system/network manageability and reliability.
- Reports and follows-up on any network troubles to appropriate internal teams, telcos or other vendors, and escalates accordingly to ensure problem resolution is within service level agreements (SLA).
- Promptly documents/tracks all problems reported by way of trouble ticket system and maintains accurate records.
- Primary for coordinating network maintenance schedules, and providing maintenance information to appropriate internal departments in a timely manner.
- Coaches and mentors junior team members and front-line support teams to help with their development and assist in troubleshooting.
- Audited upstream carrier-related network trouble tickets that missed SLAs, which facilitated $4K in company savings/reimbursements in Q4 of 2011.
- Completed network platform migration activity for 3 POP sites increasing network capacity and manageability; also assisted engineering group with migration for 3 other POP sites.
- Completed port migrations for 90% of network elements’ console connections from old Cisco distribution switches to Cisco Nexus platform, in assistance to engineering group with the migration of the critical devices to the new platform.
- Spearheaded the job shadowing program with network platform (data/voice) engineering teams for NOC staff.
- Improved, edited, and added operational and troubleshooting processes and procedures to the NOC wiki.
Company Description
Primus Canada is a Canadian telecommunications company. Primus operates as a CLEC — buying services at wholesale rates and reselling them to consumers. The company offers long distance, wireless, VoIP, DSL Internet, and POTS to both the residential and business markets.
Primus was founded in 1997 as a wholly owned subsidiary of McLean, Virginia-based Primus Telecommunications Group, Incorporated. With over 700 employees, Primus has offices in many Canadian cities including Ottawa, Vancouver, Oakville, London, Windsor, Montreal, Toronto, Edmundston and Edmonton.
Primus was founded in 1997 as a wholly owned subsidiary of McLean, Virginia-based Primus Telecommunications Group, Incorporated. With over 700 employees, Primus has offices in many Canadian cities including Ottawa, Vancouver, Oakville, London, Windsor, Montreal, Toronto, Edmundston and Edmonton.
Company website
Admin / Operations Committee
Toronto Internet Exchange (TorIX)
April 2012
to December 2013
Volunteer Work
Toronto
Canada - Ontario
- Performed day to day operational tasks including maintenance of network devices.
- Set up new peers in the IX switch and in the customer portal.
- Performed software upgrades on the network components.
- Created and maintained the network diagram of the IXP.
Company Description
The TorIX is an entity designed to act as a junction between multiple points of Internet presence where members are able to directly connect with one another in order to exchange local internet traffic.
Company website
Data Centre Operations - Team Lead
Primus Telecommunications Canada
August 2010
to June 2011
Toronto
Canada - Ontario
- Coordinated device installations and server colocation setups in server room and provided ongoing support for client
systems in 3 local data centres, liaising with network/system administrators and corporate technical support team. - Ensured SLAs were met by monitoring the data centre team's work order and ticket queues, and assigned/distributed
tasks to team members for efficient completion of work orders/tickets. - Reviewed incident reports, daily visitor log reports; and provided follow-ups as required on a case-by-case basis.
Company Description
Primus Canada is a Canadian telecommunications company. Primus operates as a CLEC — buying services at wholesale rates and reselling them to consumers. The company offers long distance, wireless, VoIP, DSL Internet, and POTS to both the residential and business markets.
Primus was founded in 1997 as a wholly owned subsidiary of McLean, Virginia-based Primus Telecommunications Group, Incorporated. With over 700 employees, Primus has offices in many Canadian cities including Ottawa, Vancouver, Oakville, London, Windsor, Montreal, Toronto, Edmundston and Edmonton.
Primus was founded in 1997 as a wholly owned subsidiary of McLean, Virginia-based Primus Telecommunications Group, Incorporated. With over 700 employees, Primus has offices in many Canadian cities including Ottawa, Vancouver, Oakville, London, Windsor, Montreal, Toronto, Edmundston and Edmonton.
Company website
Technical Support Consultant
Rogers Communications
July 2009
to August 2010
Toronto
Canada - Ontario
- Handled inquiries and provided support for repair, replacement, technical problem resolution and connectivity of wireless phones including Apple iPhone, BlackBerry, Nokia, Sony Ericsson, Motorola, Samsung, LG, HTC, Palm, HP.
- Diagnosed & resolved wireless technical service problems (voice, SMS, data) with customers efficiently, ensuring all interactions were thoroughly documented within the ticketing system.
- Performed troubleshooting and recommended corrective actions for issues such as account provisioning, device functionality, device configuration, application support, subscription downloads, network connectivity (2G, 3G), and escalating internal and vendor issues as required.
Company Description
Rogers Communications Inc. (TSX: RCI.A, RCI.B, NYSE: RCI) is one of Canada's largest communications companies, particularly in the field of wireless communications, cable television, home phone and internet with additional telecommunications and mass media assets. It is headquartered in the Rogers Building in Toronto, Ontario.
Company website
IT Development Associate (thepmp.ca)
Bell Mobility
April 2009
to July 2009
Volunteer Work
Mississauga
Canada - Ontario
- Professional Management Program (PMP) intern/volunteer under Bell Mobility's Market Analysis & Intelligence (MAI) Unit.
- Researched computer/network products, liaised with vendors for hardware procurement.
- Assembled PC for use within the program unit.
- Provided technical assistance to associates efficiently; network/computer troubleshooting.
- Deployed the extended wireless network for Bell PMP in the entire floor and other areas in the building.
- Participated in implementation, verification and acceptance testing of new hardware and software.
- Digitized map data using MapInfo for Geographic Information Systems (GIS) analysis.
Company Description
Bell Mobility is a CDMA and HSPA+ based wireless network (named Bell Cellular up until 1993) and the division of Bell Canada which sells wireless services in Canada. In July 2006, Bell Mobility assumed responsibility for the former Aliant wireless operations in Atlantic Canada as part of a larger restructuring of both Bell and Aliant, and continued to do business there as Aliant Mobility until rebranding as Bell in April 2008. Bell Mobility and its affiliates combined have over 7 million subscribers as of the end of Q2 2011, including over 5.7 million or 79% on postpaid and over 1.5 million or 20% on prepaid.
The Professional Management Program (PMP) is a Bell program housed in Bell's Mississauga Head Office. Located on the top floor of the newest state-of-the-art building on the campus, the PMP is an internship program developed under the supervision of the Market Analysis & Intelligence (MAI) department. MAI is responsible for providing strategic intelligence for marketing and customer acquisition initiatives within Bell. http://www.thepmp.ca
The Professional Management Program (PMP) is a Bell program housed in Bell's Mississauga Head Office. Located on the top floor of the newest state-of-the-art building on the campus, the PMP is an internship program developed under the supervision of the Market Analysis & Intelligence (MAI) department. MAI is responsible for providing strategic intelligence for marketing and customer acquisition initiatives within Bell. http://www.thepmp.ca
Company website
Intern
ABOEX Information Systems
October 2008
to December 2008
Student Project
Windsor
Canada - Ontario
- Managed project on creating a website for the company’s flagship software product. (Remote Work)
- Used Microsoft VWDE for site development.
Company Description
ABOEX Information Systems Inc. specializes in software development and consulting - creating solutions for large corporations and medium-sized businesses.
Company website
Graphic Designer/Production Manager
Sign-A-Rama
July 2007
to January 2008
Toronto
Canada - Ontario
- Managed production jobs including use of printer and plotter.
- Used FlexiSign-Expert and Adobe Illustrator for graphic design work.
- Delegated sign production jobs by assigning work to members with detailed instructions; inspected work thoroughly on completion.
Company Description
SIGNARAMA, the world’s largest sign franchise, is part of a system of business-to-business franchises under United Franchise Group. The award-winning network of sign centers is approaching 1000 locations in 50 countries – keeping up with their slogan “where the world goes for signs.”
Company website
Client Account Specialist
Sign-A-Rama
April 2007
to July 2007
Toronto
Canada - Ontario
- Maintained good client relations through efficient issuance of price quotes, invoices, and cash receipts using CASper Sign Business software.
Company Description
SIGNARAMA, the world’s largest sign franchise, is part of a system of business-to-business franchises under United Franchise Group. The award-winning network of sign centers is approaching 1000 locations in 50 countries – keeping up with their slogan “where the world goes for signs.”
Company website
Technical Operations Assistant
ABS-CBN
October 2005
to November 2006
Internship
Bacolod
Philippines
- Assisted the company’s engineers in handling equipment for Signal Strength Surveying.
- Monitored and ensured timely broadcast of clients’ TV commercials/advertisement plugs.
- Maintained an efficient file system while organizing computer files and encoding maintenance reports.
Company Description
ABS-CBN is a major commercial television network in the Philippines owned and operated by the ABS-CBN Corporation. It is known as the first commercial television network in Asia. Its headquarters is in Quezon City, Philippines.
Company website
