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Anna Saldivar Turpin

Anna Saldivar Turpin

Network/IT Professional and Results-Driven Leader

Toronto (M8V 0A5) Canada (Ontario)
Employed Open to opportunities
Creative, detail-oriented network professional and results-driven leader with over 13 years of combined technical work experience in areas of linear digital TV and IPTV engineering, network operations, data centre operations, technical support, and broadcasting, dedicated to improving technology efficiencies and customer satisfaction in the organization.
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  • Coordinates with vendors for required software, licenses, and support
  • Provides IT support to executive staff and club members
  • Deployed the new website and registration system utilizing the Wild Apricot Membership Software resulting in decreased user issues during registration period
  • Implemented automation of membership payments via PayPal, and easier tracking of Email Money Transfer payments
  • Replaced the old POP email system with Outlook 365 which resulted in restoration of incoming/outgoing email communications
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  • Provides support and input in the design, development of engineering plans and selection criteria for a variety of network capacity and planning projects and activities while optimizing network capital and operating costs for DTV broadcast distribution ensuring it is within budget.
  • Provides engineering support for the Rogers Network and the implementation of new engineering plans to Network Implementation and Network Operations.
  • Assists in capacity management of the Digital TV broadcast and IPTV distribution by producing detailed reports in characterizing and analyzing capacity utilization, forecasting capacity requirements, determining when capacity will exhaust and determining when network capacity will be increased.
  • Tested/evaluated DTV/IPTV equipment hardware and software in the lab ensuring it adheres to prescribed testing, analysis or troubleshooting procedures.
  • Authored engineering design specification (EDS) plans for video network solution of 26 enterprise/commercial customers (hospitals, hotels) and interconnects (MSOs) across Ontario.
  • Prepared and released over 105 EDS plans for channel launches, signal source changes/acquisitions, and capacity augmentations from 2013 to 2017.
  • Prime in managing the interconnect reference database, and CAPS/RBS Projects tracker database resulting in an improved, organized tracking of team projects.
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  • Proactively identifies, responds to and performs corrective actions to network problems as necessary for Primus' voice, data, and internet networks, including monitoring and acting on alerts/tickets according to urgency in order to maintain and improve system/network manageability and reliability.
  • Reports and follows-up on any network troubles to appropriate internal teams, telcos or other vendors, and escalates accordingly to ensure problem resolution is within service level agreements (SLA).
  • Promptly documents/tracks all problems reported by way of trouble ticket system and maintains accurate records.
  • Primary for coordinating network maintenance schedules, and providing maintenance information to appropriate internal departments in a timely manner.
  • Coaches and mentors junior team members and front-line support teams to help with their development and assist in troubleshooting.
  • Audited upstream carrier-related network trouble tickets that missed SLAs, which facilitated $4K in company savings/reimbursements in Q4 of 2011.
  • Completed network platform migration activity for 3 POP sites increasing network capacity and manageability; also assisted engineering group with migration for 3 other POP sites.
  • Completed port migrations for 90% of network elements’ console connections from old Cisco distribution switches to Cisco Nexus platform, in assistance to engineering group with the migration of the critical devices to the new platform.
  • Spearheaded the job shadowing program with network platform (data/voice) engineering teams for NOC staff.
  • Improved, edited, and added operational and troubleshooting processes and procedures to the NOC wiki.
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  • Performed day to day operational tasks including maintenance of network devices.
  • Set up new peers in the IX switch and in the customer portal.
  • Performed software upgrades on the network components.
  • Created and maintained the network diagram of the IXP.
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  • Coordinated device installations and server colocation setups in server room and provided ongoing support for client
    systems in 3 local data centres, liaising with network/system administrators and corporate technical support team.
  • Ensured SLAs were met by monitoring the data centre team's work order and ticket queues, and assigned/distributed
    tasks to team members for efficient completion of work orders/tickets.
  • Reviewed incident reports, daily visitor log reports; and provided follow-ups as required on a case-by-case basis.
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  • Handled inquiries and provided support for repair, replacement, technical problem resolution and connectivity of wireless phones including Apple iPhone, BlackBerry, Nokia, Sony Ericsson, Motorola, Samsung, LG, HTC, Palm, HP.
  • Diagnosed & resolved wireless technical service problems (voice, SMS, data) with customers efficiently, ensuring all interactions were thoroughly documented within the ticketing system.
  • Performed troubleshooting and recommended corrective actions for issues such as account provisioning, device functionality, device configuration, application support, subscription downloads, network connectivity (2G, 3G), and escalating internal and vendor issues as required.
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  • Professional Management Program (PMP) intern/volunteer under Bell Mobility's Market Analysis & Intelligence (MAI) Unit.
  • Researched computer/network products, liaised with vendors for hardware procurement.
  • Assembled PC for use within the program unit.
  • Provided technical assistance to associates efficiently; network/computer troubleshooting.
  • Deployed the extended wireless network for Bell PMP in the entire floor and other areas in the building.
  • Participated in implementation, verification and acceptance testing of new hardware and software.
  • Digitized map data using MapInfo for Geographic Information Systems (GIS) analysis.
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  • H.264/MPEG4 AVC, HEVC, MPEG2, Apple HLS, MS Silverlight, MPEG DASH, AC3, AAC
  • Routers, Firewalls, Switches, Wireless Access Points
  • Cisco, Cisco Cerent ONS, Ericsson Redback SmartEdge, Zhone MALC, Zhone MXK, Genband C3 Gateway Controller, BTI 7000
  • HP c7000 BladeSystem, Cisco/Synamedia Digital Content Manager, Video Core Content Processing (RGB/Imagine VMG Transcoders, RGB/Imagine TransAct Packagers, Harmonic Encoders/ProStreams/ProMedia), Evertz IPX
  • C++, Shell scripting, HTML (basic levels)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio), VMWare, Ethereal Wireshark, MapInfo, AutoCAD

Microsoft Azure Fundamentals

Fast Lane

June 2019

SDVN/EXE Training Course

Evertz Microsystems LTD

November 2016

Akamai Object Store Training

Akamai University

December 2015

HE646X: HP BladeSystem Administration

HP Education Services

November 2015

Cisco Unified Computing System (UCS) Core

Firefly Educate

April 2015

VMware VSphere: Fast Track [V5.1]

VMware Education, (CTC-Microtek)

April 2014

HP BladeSystem Administration and Virtual Connect

HP Education Services

March 2014

Cisco Certified Entry Networking Technician

Cisco Systems, Inc.

Since October 2012

Certificate, Wireless Networking (Post-Graduate)

George Brown College

January 2008 to December 2008
Theoretical courses include:
  • RF/Wireless Communications
  • Voice Network Technologies
  • Fundamentals of Data Centre Construction
  • Network Operations

Hands-on training in lab includes:
  • Interconnecting and troubleshooting equipment/devices in Local Area Network
  • Configuring Cisco routers, firewalls, and switches in Local Area Network
    Script programming using c-shell and bash
  • Setup of HTTP and FTP servers in UNIX/Linux environment, Windows Server 2003
  • Monitoring network using tools such as Ethereal and HiFn
  • Setup of Cisco Call Manager and IP PBX such as 3CX and Asterisk
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Bachelor of Science, Electronics and Communications Engineering

University of Saint La Salle

June 2002 to March 2007
  • Completed group thesis on Microwave Communication System Design with Active Repeater – Oct. 2006
  • Submitted group research and dummy system on WAP/GPRS Car Park System – Mar. 2007
  • Completed group project on Controlling Devices through Parallel Port and Software (C++) – Mar. 2006
  • Completed group project on Light-following Robot (with Assembly language usage) – Sep. 2006
  • Designed, etched, soldered, and tested circuit boards for various projects
  • Operated testing equipment including oscilloscope, RF generator, and spectrum analyzer
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